Role OverviewThe Account Manager is responsible for overseeing all janitorial and facility operations within an education environment. This role manages day‑to‑day operations, staffing, client relationships, and compliance while ensuring high standards of cleanliness, safety, and efficiency. The position also serves as the primary liaison between ABM and the client, supporting production needs, managing special projects, and driving continuous improvement in service delivery.ResponsibilitiesOversee daily cleaning operations across floors, offices, restrooms, breakrooms, etc.Ensure all services meet contract specifications and client expectationsDevelop and manage cleaning schedulesConduct routine inspections, audits, and quality checks to maintain service standardsSupport production needs and respond to operational issues in real timeServe as the primary point of contact for client leadership and facility teamsConduct regular meetings to review performance, resolve concerns, and identify improvementsMaintain strong client satisfaction and retention through responsive serviceRecruit, onboard, train, and supervise janitorial supervisors and cleaning staffMonitor performance, provide coaching, and conduct corrective actions or recognition as neededManage staffing levels to meet operational and production demandsHandle employee relations, payroll processing (EPAY), timesheets, and HR‑related issuesConduct quarterly performance reviewsEnsure adherence to OSHA regulations, site safety protocols, and company policiesConduct safety training, toolbox talks, and site inspectionsMonitor proper handling and storage of chemicals, equipment, and consumablesMaintain documentation for inspections, incidents, and compliance requirementsManage inventory of cleaning supplies, chemicals, and equipmentControl labor and operational costs while maintaining service qualityTrack usage and order supplies as neededAssist with budgeting, forecasting, and cost reportingSupport sales growth and account expansion opportunitiesPrepare reports on KPIs, inspections, staffing, and operational performanceMaintain accurate records for attendance, training, and service deliveryReconcile payroll exceptions and ensure timely submissionsQualificationsHigh school diploma or GED required; associate's or bachelor's degree preferred2-5 years of experience in janitorial management, facilities services, or industrial/warehouse cleaningStrong leadership, organizational, and problem‑solving skillsKnowledge of cleaning procedures, equipment, and safety regulationsProficiency in Microsoft Office and workforce management systemsAbility to work flexible hours, including nights and weekendsEqual Employment OpportunityABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.Additional InformationABM participates in the U.S. Department of Homeland Security E‑Verify program. ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal.#J-18808-Ljbffr
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)