The Account Manager is responsible for overseeing all janitorial and facility operations within an education environment. This role manages day‑to‑day operations, staffing, client relationships, and compliance while ensuring high standards of cleanliness, safety, and efficiency. The position also serves as the primary liaison between ABM and the client, supporting production needs, managing special projects, and driving continuous improvement in service delivery.ResponsibilitiesOperations ManagementOversee daily cleaning operations across floors, offices, restrooms, breakrooms, etc.Ensure all services meet contract specifications and client expectationsDevelop and manage cleaning schedulesConduct routine inspections, audits, and quality checks to maintain service standardsSupport production needs and respond to operational issues in real timeClient & Stakeholder ManagementServe as the primary point of contact for client leadership and facility teamsConduct regular meetings to review performance, resolve concerns, and identify improvementsMaintain strong client satisfaction and retention through responsive serviceStaff Supervision & HR ManagementRecruit, onboard, train, and supervise janitorial supervisors and cleaning staffMonitor performance, provide coaching, and conduct corrective actions or recognition as neededManage staffing levels to meet operational and production demandsHandle employee relations, payroll processing (EPAY), timesheets, and HR‑related issuesSafety & ComplianceEnsure adherence to OSHA regulations, site safety protocols, and company policiesConduct safety training, toolbox talks, and site inspectionsMonitor proper handling and storage of chemicals, equipment, and consumablesMaintain documentation for inspections, incidents, and compliance requirementsManage inventory of cleaning supplies, chemicals, and equipmentControl labor and operational costs while maintaining service qualityTrack usage and order supplies as neededAssist with budgeting, forecasting, and cost reportingSupport sales growth and account expansion opportunitiesReporting & Administrative DutiesPrepare reports on KPIs, inspections, staffing, and operational performanceMaintain accurate records for attendance, training, and service deliveryReconcile payroll exceptions and ensure timely submissionsQualificationsHigh school diploma or GED required; associate's or bachelor's degree preferred2‑5 years of experience in janitorial management, facilities services, or industrial/warehouse cleaningStrong leadership, organizational, and problem‑solving skillsKnowledge of cleaning procedures, equipment, and safety regulationsProficiency in Microsoft Office and workforce management systemsAbility to work flexible hours, including nights and weekendsABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888‑328‑8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.ABM participates in the U.S. Department of Homeland Security E‑Verify program. E‑Verify is an internet‑based system used to electronically confirm employment eligibility.#J-18808-Ljbffr