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Skills
Business Operationsunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Contract Managementunmatched
Custodial Servicesunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
English Languageunmatched
Financial Metricsunmatched
Financial Servicesunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Mentoringunmatched
Microsoft Officeunmatched
Operations Managementunmatched
Performance Analysisunmatched
Process Improvementunmatched
Quality Metricsunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Safety/Work Safetyunmatched
Sales Managementunmatched
Spanish Languageunmatched
Strategic Accountsunmatched
Team Lead/Managerunmatched
Training/Teachingunmatched
Description
Benefits:
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
About Us: SM Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a seasoned professional to join our Strategic Accounts Division.
Position Overview: We are seeking an experienced and highly motivated Janitorial Account Manager to join our Strategic Accounts Division. The ideal candidate will have a proven track record of managing janitorial contracts, ensuring the highest levels of service and client satisfaction. This role requires a dynamic individual with strong leadership skills and the ability to manage complex operations.
Key Responsibilities:
Manage and oversee all aspects of janitorial contracts within the Strategic Accounts Division, ensuring client satisfaction and contract compliance.
Lead and mentor a team of janitorial staff to deliver high-quality cleaning services.
Develop and maintain strong relationships with clients, addressing their needs and concerns promptly.
Monitor and report on contract performance, including financial metrics and service quality.
Collaborate with internal teams to optimize operations and drive continuous improvement.
Ensure adherence to safety regulations and company policies.
Qualifications:
Bachelor's degree in Business Management, Operations, or a related field.
Minimum of 5 years of experience managing janitorial contracts.
Must be able to communicate in English and Spanish.
Proven track record of successfully managing and growing client accounts.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced, dynamic environment.
Proficiency in Microsoft Office Suite and other relevant software.