Job Description:
Job Title: Japanese Bilingual Call Center Associate Location: Torrance, CA (onsite) Work Hours: 8-hour shifts, including weekends and holidays (between 5:00 AM - 4:00 PM) Employment Type: Full-Time, Direct Hire, Non-Exempt We are seeking a Japanese Bilingual Call Center Associate to support customers with travel reservations, airline ticketing, and itinerary changes. This role provides full training, making it ideal for candidates with strong communication skills and bilingual proficiency in Japanese and English, even without prior call center or travel industry experience. Key Responsibilities Handle customer inquiries related to flight bookings, ticketing, seat assignments, and payments Assist with new reservations and modifications for domestic and international travel Provide technical support for website and mobile app navigation Resolve customer issues with a focus on first-call resolution and customer satisfaction Use multiple CRM and reservation systems to manage bookings and case tracking Deliver a professional, service-oriented customer experience at all times Qualifications Bilingual in Japanese (spoken and written) Ability to work shift schedules (including early/late shifts) Strong computer skills and ability to learn new systems quickly Excellent customer service and communication skills Prior travel industry or call center experience is a plus, but not required (training provided) Benefits: Medical/Dental/Vision/Life, Vacation, Holidays, Sick Leave, FSA, 401K, Educational Assistance, and travel benefits.
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The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.