Japanese Bilingual Logistics Operations and Customer Service Manager

Job Description:

Position

Title: Japanese

Bilingual Logistics Operations & Customer Service Manager

Location:

Torrance,

CA

Classification:

Full-Time /

Exempt

Work

Schedules: 8:30 am ~ 5:30 pm or 8:00 am ~ 5:00 pm

Summary

An

established and growing logistics and warehousing organization operating in the

Los Angeles area is seeking a dedicated Operations Manager and Customer Service

Representative to join their team. The selected professional will oversee daily

warehouse operations, manage floor activities, and deliver exceptional customer

support. This organization values operational excellence and seamless client

communication, making this a pivotal role for their continued success in the

region.

Essential

Duties and Responsibilities include but not are limited to

• Managing

and optimizing daily warehouse operations, inventory control, and

logistics workflows.

• Supervising

warehouse floor activities to ensure safety, efficiency, and adherence to

company standards.

• Serving

as the primary point of contact for customer inquiries, order tracking,

and issue resolution.

• Bridging

communication between warehouse staff and clients to maintain high

satisfaction levels.

• Coordinating

shipping and receiving schedules to meet operational demands.

Qualifications

Required

• Proven

experience in warehouse operations, on-site facility management, and

customer service.

• Bilingual

proficiency in English and Japanese (both written and verbal) to support

clients and operations effectively.

• Strong

organizational, leadership, and problem-solving skills in a fast-paced

environment.

• Ability

to commute reliably to the Los Angeles warehouse location.

Preferred

• Proficiency

in Spanish, in addition to English and Japanese, is highly advantageous.

• Prior

experience in third-party logistics (3PL) or supply chain management.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.