Japanese Bilingual Sales Support Specialist

Job Description:

Position Title: Japanese Bilingual Sales Support Specialist

Location: Costa Mesa, CA (Hybrid)

Classification: Full-Time, Non-Exempt

Work Schedules: 9:00 AM - 5:00 PM (2 floating remote days per month)

Summary

A premier, specialized global trading corporation is seeking a meticulous, highly experienced Japanese Bilingual Sales Support Specialist.

This vital role is designed for a detail-oriented professional with an extensive background in international trade operations who will serve as the organizational backbone of a high-volume commercial sales desk.

The ideal candidate possesses an unwavering commitment to operational accuracy and a deep understanding of global supply chain logistics. Acting as the primary, seamless link between domestic clients, US sales executives, and suppliers in Japan, this individual must possess native-level Japanese fluency and a proven ability to manage complex, multi-market administrative workflows.

Essential Duties and Responsibilities include but are not limited to

• Process complex purchase orders, track global shipments, and coordinate seamlessly with freight forwarders, customs brokers, and warehouses to ensure on-time delivery of raw materials and technical components.
• Apply expert knowledge of international trade regulations and Incoterms (e.g., FOB, CIF, DDP) to verify shipping documentation, manage commercial invoices, and resolve supply chain discrepancies swiftly.
• Manage daily business communications and coordinate logistics pipelines directly with manufacturing plants, suppliers, and executive headquarters in Japan.
• Provide high-level administrative support to the Business Development team, including preparing comprehensive commercial quotations, tracking client inventory levels, and managing sample evaluations.
• Maintain flawless records of trading transactions, customer accounts, and compliance documentation within corporate systems, ensuring absolute precision and no operational gaps.
• Field inquiries from existing clients and global vendors, handling routine service requests and logistics tracking with exceptional professionalism and cross-cultural etiquette.

Qualifications

• 5+ years in international trade coordination, sales support, or logistics within a trading house or import/export environment.
• Native-level fluency in Japanese (both written and spoken) is strictly required to effectively navigate daily communication, technical specifications, and business relationships with Japan. Fluency in professional English is equally mandatory.
• Thorough, practical understanding of international shipping procedures, customs documentation, and global Incoterms.
• An exceptional track record of organizational skills, sharp attention to detail, and a methodology that consistently prevents administrative errors.
• Advanced capability within Microsoft Office Suite (particularly Excel for tracking data, Outlook, and Word) and SAP or similar software.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.