Japanese Billingual IT Project Specialist - Surprise, Arizona

Job Description / Qualifications
SUMMARY: Coordinates, supervises, conceptualizes, designs, implements, tests, documents, and supports new and existing software and systems. Responsible for facilitating projects, especially on priority projects as directed by the IT Business Application Manager.

Essential duties and responsibilities include the following:
Assist with the coordination, prioritization, completion, and implementation of projects originating from multiple sources including the IT department teams (Operations and Development) and other Company departments
Promote best business practices including ITIL, COE (Center of Excellence), KGI (Key Goal Indicators), KSF (Key Success Factors), KPI (Key Performance Indicators), and Action Plans using SMART (Specific, Measurable, Attainable, Relevant, Time-based)
Utilize global and international standards, methodologies and techniques including PMBOK, PRINCE2, PMP, Gartner Magic Quadrant, and RASIC
Assist with the improvement, standardization, and implementation of project management principles and tools including project support, coordination, communication, meeting scheduling, and documentation including meeting minutes
Assist in the analysis, design, implementation, documentation, testing, and support of software applications, client-server systems, and databases supporting business operations
Research, review, and codify business and user practices for the purpose of developing systems to support those practices; soliciting and recording user input on both daily practices and business requirements to meet development and business needs
Monitor and recommend business and user practices to make policy and procedural recommendations regarding the use of systems designed to support those practices
Assist in the coordination of department tasks and projects and with training and mentoring of team members through projects
Assist with the planning and performance of systems analysis, software configuration, and training of employees to company systems
Provide ERP(Enterprise Resource Planning) system helpdesk support including troubleshooting, user assistance, and issue resolution for ERP related inquiries and system usage
Develop RPA (Robotic Process Automation), Low-Code, and No-Code solutions using tools such as Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Python for data analysis and visualization
Provide technical support for projects for which this position is responsible, or for which this position has played a role in the implementation
Effectively communicate verbally, visually, and in writing with all stakeholders and cross-departmental teams
Perform other duties of a similar nature or level as assigned

Required Education and Experience:
Bachelor's degree in a computer or business-related field or equivalent experience; and,
Two (2) years or more experience in IT project/task management

Knowledge of:
Project management and software development methods such as Agile or Scrum
Documentation and Presentation practices and principles
IT Service Management (ITIL V4)
Microsoft Office documentation, diagramming/graphing, and project/task management applications

Skilled in:
Use of computer hardware to include computer, keyboard, and mouse
Use of computer software to include Microsoft Outlook, Word, Excel, Access, and PowerPoint

Ability to:
Apply basic mathematics
Apply documentation and testing fundamentals
Demonstrate excellent oral and written communication
Prepare reports and summarize information
Collaborate and share a variety of information
Present information using a variety of data and varying presentation techniques.
Demonstrate problem solving and negotiation skills
Respond timely to requests for service from all stakeholders
Demonstrate flexibility and adaptability to changing priorities
Acknowledge and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation, and

Company policies and procedures
Work flexible hours including evenings and weekends as the job demands and travel as required.
Respond quickly to requests for service from all your clients
Prioritize competing work with multiple deadlines to achieve company goals
Motivate project members while ensuring high productivity