Cash Management, Communication Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Espresso Making, Identify Issues, Interpersonal Skills, Inventory Management, Java, Resolve Customer Issues, Retail Management, Team Lead/Manager, Team Player, Training Program, Training/Teaching
JAVA HOUSE SHIFT MANAGER - LAFAYETTE/WEST LAFAYETTE AREA
At Java House, we're known for having amazingly smooth coffee, a great atmosphere, and excellent customer service. We're looking for individuals whom want to work for an organization where upward mobility and growth is unlimited.
- Part-time & Full-time
- Location: ABE, Hi-Vine, and Meijer Court
- Pay: $13/hour + Tips
- Job Type: Non-Exempt
HIGHLIGHTS/OPPORTUNITIES
- In-depth training and development program
- Discount on Java House coffee and other items
- Coffee on us while on shift
- Accrued PTO
- Upward mobility at a growing company
- Internship opportunities
PRIMARY RESPONSIBILITIES:
The successful candidate's responsibilities will include, but not be limited to:
- Craft coffee, tea, or food items based on customer order
- Manage small team of Baristas on shift by ensuring Barista team is setup to provide Java House experience for customers
- Assist in handle escalated customer interactions
- Provide an energetic and uplifting experience for team and customers
- Educate and inform customers of differences between roasts, types of coffee, and other product
- Operate and manage cash register and card payment systems
- Effectively communicate with coworkers and customers
- Cash handling - consolidating tips into the cash drawer, counting, and balancing the cash drawer after each shift, recognizing counterfeit moneys
- Equipment troubleshooting - should be knowledgeable about all equipment used, and capable of basic troubleshooting
- Complaint resolution - handling guest feedback in a productive and positive way
- Product integrity - managing the rotation, expiration, and changing over of all products to ensure all product is excellent
- Upholding Java House policies and procedures
- Inventory Management
- Managing Labor - ensuring shift is running smoothly and working through all priorities (including but not limited to customer support, cleaning, cash management, inventory management, additional store manager direction, etc)
MINIMUM QUALIFICATIONS:
- Maintain regular attendance
- Availability to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards
- Engage with and understand our customers
- Available to perform many different tasks within the store during each shift
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to understand and carry out oral and written instructions
- Ability to build relationships
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to work in fast-paced environment
Java House is an equal opportunity employer committed to hiring a diverse work team.
H
Heartland Food Products Group LLC