JCA Trainer & Support Specialist

Benefits:

• Medical, Dental, & Vision Benefits
• 401(k) matching
• Opportunity for advancement
• Training & development

We Are Paul Davis! Our companys mission is to provide opportunities for great people to deliver best-in-class results. Join Our Dynamic Team as a JCA Trainer & Support Specialist!

Are you a seasoned trainer with experience in business or construction? Are you looking to leverage your expertise in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates multiple franchise locations across North America, seeks a JCA Trainer & Support Specialist to join our robust Training Team.

POSITION SUMMARY:

This position will work closely with our franchises by offering guidance, training, and support on the accounting and job costing applications used by Franchisees and Franchisee employees. This position also assists on the HelpDesk, supporting these same applications, including Paul Davis proprietary software, Intuit (QuickBooks), Microsoft, and other software products.

ESSENTIAL RESPONSIBILITIES:

• Assisting end users and providing training
• Monitor, support, and manage financial help desk calls/tickets
• Resolve all support requests (via email, Teams, Zoom, phone) promptly
• Software Installation, troubleshooting, and problem-solving
• Produce reports from QuickBooks for management or other team members
• Train franchise staff on accounting functions, job costing, and PDR business processes
• Communicate with other team members when issues surface that require corporate involvement
• Other duties as assigned

COMPETENCY - KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent written and verbal communication skills
• Ability to be organized and self-sufficient, and work well under pressure
• Ability to be customer-focused and helpful
• Ability to solve problems and coach team members
• Ability to learn company technology and software to a highly proficient level
• Ability to build and maintain relationships with members of the organization
• Ability to work well with PDRI team members and franchisees
• Computer literacy with MS Office Suite (Word, Excel, PowerPoint), SharePoint, Adobe, Teams, Zoom, etc.)
• Knowledge of QuickBooks/Sage or other accounting software
• Ability to learn the operations within our organization
• Ability to pass and maintain a satisfactory background check
• The ability to work under pressure
• Exceptional attention to detail
• Ability to conceptualize
• Self-driven
• Ability to work office equipment (fax, scanner, printer, copier, phone system, computers)
• Ability to work independently and make decisions
• Maintain a high level of confidentiality
• Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Bachelor's degree or equivalent experience in accounting, business, or finance
• Bookkeeping /accounting knowledge or background
• Excel skills, intermediate or higher
• Computer use/support knowledge or background
• Training and Troubleshooting experience or background.
• Accounting or equivalent related work/trainer experience (5+ years)
• Previous trainer experience an asset

PREFERRED EDUCATION AND EXPERIENCE:

• Industry or claims handling experience a plus
• Construction accounting a plus

PHYSICAL REQUIREMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a passenger vehicle

WORK ENVIRONMENT:

The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employees must have access to a stable internet connection when working out of the office. Employees must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.

TRAVEL:

This position may require up to 5% travel. This position may require travel for site visits, company meetings/events, and training.

REASONABLE ACCOMMODATION FOR DISABILITY:

Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

DISCLAIMER

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This is a remote position.

Compensation: $65,000.00 - $85,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results