JD Diagnostic Engineer /Customer Service Technical Content author

Yantran LLC

Woodridge, IL

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Arbortext, Automotive Industry, Communication Skills, Corrective Action, Cross-Functional, Customer Relations, Customer Support/Service, Data Collection, Detail Oriented, Establish Priorities, Identify Issues, Lean Six Sigma, Microsoft Excel, Microsoft Office, Microsoft SharePoint, Microsoft Word, Multitasking, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Six Sigma, Technical Writing, Time Management, Writing Skills

LOCATION

Woodridge, IL

POSTED

30+ days ago

Job Title: Diagnostic Engineer /Customer Service Technical Content author
Location:
Woodridge, Illinois
Onsite/ Remote: Day 1 Onsite at customer location
Job Description: Diagnostic Engineer /Customer Service Technical Content author
Experienced in vehicle mechanics for more than 4 years at service advisor or at dealership
Experience in automotive/truck support aftermarket services
To identify gaps between recalls and service content or repair information available for that. And provide solution accordingly.
Prior hands on automotive/diesel experience working with step based published diagnostics
Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
Comprehends dealer facing step-based diagnostics
Willingness to get to the root cause of the problem
Willingness to identify problems while also proposing solutions
Communicate effectively through phone, email, or chat
Wanting to make a difference and challenge the process
Being well organized and tracking identified items inside a repository
Ability to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables
Ability to multitask, prioritize tasks, and interface with many personalities
Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
Experience with vehicle recalls and provide corrective action plans
Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
Strong Technical Diagnostic Step Based Understanding
Strong Root Causal Understanding (LEAN, 5 Why's, 6 Sigma)
Strong Attention to Detail (Comparing, Investigating, Identifying)
Customer Focused (What's The Right Thing To Do)
Good understanding of Agile environment
Excellent verbal and written communication skills
To work with cross-functional Teams
Ability to Multi-task on various projects
Strong MS Office tools experience including, Word, Excel, SharePoint and OneNote
Extremely Organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line)
Understanding of structured authoring (DITA) and basic knowledge of Arbortext
Knowledge of automotive system theory, in any or all the following areas:
Electronic and electrical fundamentals
Mechanical procedures
Modern automotive systems
“*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
***
.”

About the Company

Yantran LLC

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