JFS Aide - Child Support Enforcement

JFS Aide - Child Support Enforcement

Salary: $35,755.20 - $45,676.80 Annually

Location: 1111 Edwin C. Moses Blvd. Dayton, OH

Job Type: Full-time Regular

Job Number: 05942

Department: JFS - Job & Family Services

Opening Date: 03/20/2026

Internal Only: No

Description

Benefits

Position Overview Under direct supervision from Job and Family Services Supervisor, Job and Family Services Manager or higher level administrator performs receptionist and clerical support services by interviewing applicants for public assistance to determine type of assistance desired and refers applicant to appropriate personnel and performs variety of clerical tasks related to completion and maintenance of case records which includes taking photographs of customers for purpose of identification cards and issuance of entitlement documents and determining eligibility for emergency assistance and entering and retrieving data via computer systems.

Summary of Job Duties

• Screen applicants to determine the type of public assistance requested and schedule appointments with the appropriate unit or team.
• Provide or accept documents from applicants or recipients, and scan or enter documents into agency systems.
• Perform clerical duties, including answering phones, printing documents, preparing spreadsheets, handling mail, completing required forms, and preparing reports.
• Assist clients in person with accessing online case information, phone systems, and benefit card service vendors.
• Retrieve and enter client data into the database, verify, and retrieve said data.
• Serve as the first point of contact for clients and visitors, maintain the reception and forms room area, and offer community resource information and assistance with inquiries.
• Support call center operations, answer incoming customer service calls, accurately route calls to the appropriate department or queue, provide case status updates, reschedule appointments, and enter phone messages into the agency database.
• Retrieve and respond to voicemails, return inquiry calls, and mail forms/applications upon request.
• Monitor various email boxes for incoming emails, ensuring all correspondence is addressed timely and assigned appropriately.
• Make appropriate and/or required cross-referrals to the proper agencies and document the referral in state/agency systems.
• Track and assign cases and tasks utilizing spreadsheets, state/agency systems.
• Attend required trainings, meetings, and workshops.
• (Performs Related Duties as Required)

Minimum Qualifications and Requirements

• High school diploma or equivalent and three (3) months experience in customer service plus three (3) months experience in office practices and procedures, database use, and spreadsheets, or completion of customer service certificate program; OR alternative, equivalent evidence of the minimum class requirements.

Supplemental Information

• Driving Requirement: Must maintain a current, valid United States drivers license with an acceptable driving record.
• Training and Development: N/A

All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs. Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change.

Full-Time Employees (40 hours per week):

• Health insurance with HSA match
• Wellness program and incentives
• Life insurance
• Paid vacation
• Paid personal leave days
• Sick leave
• Holiday pay
• Tuition reimbursement
• Access to dental, vision, short-term disability, accident & critical care benefits

Part-Time Employees (Benefits Eligible) (scheduled 21+ hours per week):

• Health insurance with HSA match
• Wellness program and incentives
• Life insurance
• Paid personal leave days
• Sick leave
• Holiday pay for hours scheduled to work on holidays
• Access to dental, vision, short-term disability, accident & critical care benefits

Part-time Employees (Non-Benefits Eligible) (20 hours or less per week):

• Benefits include Long Term Sick Leave Accrual
• Paid Personal Leave
• Holiday pay for hours scheduled to work on holidays

Seasonal Employees:

• Benefits include Sick Leave accrued at 4.6 hours for every eighty (80) hours in active pay status.
• Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status.
• Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation.

Intermittent and Temporary Employees:

• Long-Term Sick Leave accrual is based on hours worked.

Benefit information can be found on the Montgomery County Benefits website at: www.mcbenefits.org.

Employer: Montgomery County Address: 451 West Third Street, 9th Floor Dayton, Ohio, 45422 Website: http://www.mcohio.org