Jira Administrator

Location: Hybrid Dearborn, MI - 4 days onsite

Looking for a highly organized, proactive Jira power user who can bring structure to a fast-moving product organization. The ideal candidate combines backlog management, roadmap planning, release tracking, dashboard/reporting expertise, process improvement, and stakeholder communication skills. This person should be able to recommend better ways of working, implement them, and help drive delivery across multiple concurrent products

• Supports 5 different products, including a mix of:
  • Full-stack product applications
  • Dashboard/reporting projects
• Lean team environment with a lot of competing priorities and customer requests.
• Looking for someone who can help manage the chaos, create structure, and keep multiple initiatives moving forward.
• Significant volume of customer feedback and requests that need to be evaluated, prioritized, and incorporated into the backlog.

What Success Looks Like

This person will be much more than a Project Coordinator and not a traditional Project Manager.

They will:

• Own and maintain backlog health across multiple products.
• Bring organization and discipline to work management.
• Help prioritize incoming requests and customer feedback.
• Keep teams aligned, projects on track, and dependencies visible.
• Recommend and implement better ways of managing work.
• Drive efficiency through process improvements and automation.
• Help leadership make informed decisions using actionable metrics and reporting.
• Be proactive and strategic rather than simply providing status updates.

Jira Expertise is Critical

Jason is looking for someone with advanced Jira skills, not just basic user experience.

Key areas include:

• Backlog management and prioritization
• Jira Timeline / Advanced Roadmaps
• Release tracking and release management
• Dashboard creation and reporting
• Jira automation
• Creating actionable metrics and compliance reporting
• Improving overall Jira adoption and efficiency
• Using Jira strategically to manage delivery and planning, not simply updating tickets

Key Responsibilities Beyond Jira

• Hybrid role combining aspects of:
  • Technical Product Coordinator
  • Project/Program Management
  • Operations & Process Improvement
• Organize and streamline team workflows.
• Help identify better approaches for managing projects and initiatives.
• Ingest and utilize data more effectively.
• Recommend improvements and drive implementation.
• May participate in customer-facing meetings and discussions.
• Translate customer feedback into actionable work items.

Personality & Soft Skills

Jason is highly technical by nature and enjoys creating technical solutions to business problems.

Ideal candidate should be:

• Organized and proactive
• Comfortable working in ambiguity
• Process-oriented
• Strategic thinker
• Strong communicator
• Comfortable challenging current processes and proposing improvements
• Able to work with both technical teams and business stakeholders

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