Job File Coordinator

SERVPRO of Coeur d'Alene is looking for a Job File Coordinator

We’re growing and looking for a Job File Coordinator (JFC) who controls the operational flow of every job from intake through billing readiness. 

This is not a receptionist role. 

This is the operational control point of the company. 

The JFC ensures intake accuracy, system setup, scheduling flow, documentation integrity, production coordination, and file readiness for billing. When this role is strong, jobs move cleanly.  

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow!

Job File Coordinator

Department: Mitigation

Reports To: Office Manager

Location: 11442 N. Carisa Ct Hayden, ID 83835

Job Type: Full-Time | On-Site

Pay: $20-$24/hour

On-Call Stipend Included

Schedule: Monday-Friday 7-3pm; Monday-Thursday or Tuesday-Friday 7-5pm

 What You’ll Do 

• Control job intake and system accuracy 

• Create and manage job files from FNOL to billing 

• Schedule crews and manage daily WIP flow 

• Verify documentation before crews leave site 

• Identify blockers and escalate immediately 

• Maintain Work Center accuracy and daily notes 

• Coordinate communication between PMs, crews, accounting, and customers 

• Prepare complete billing packets 

What We’re Looking For 

• Strong administrative control mindset 

• Detail-oriented and highly organized 

• Comfortable managing multiple active jobs simultaneously 

• Strong written documentation skills 

• Confident communicator (but not adversarial) 

• Process-driven and structured 

• Able to escalate issues without hesitation 

• Comfortable enforcing documentation standards 

Project coordination, dispatch, restoration office, or operations experience preferred. 

Qualifications

High School Diploma or GED required, Associate’s degree a plus

STRONG computer skill required

Intermediate level in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Strong phone and communication skills

Ability to learn industry-specific software (Xactimate, Docusketch, Workcenter)

Excellent organizational and time management skills

Self-starter with the ability to prioritize and complete tasks independently

Valid driver’s license with a clean record

Work Environment

This role is primarily office-based and sedentary. Some filing and physical organization tasks are required, including lifting files, opening cabinets, bending, and using stairs

as needed. On rare occasions, you may visit a job site, where you could be exposed to noise, dust, odors, or varying temperatures.

Fire & Water - Cleanup & Restoration
24/7 Emergency Service

Salary

$20.00 - $24.00 per hour

Benefits

Health insurance, Paid time off, Paid training, Dental insurance, Vision insurance, Employee discount

Job Type

Full time

Schedule

8 hour shift, Monday to Friday, On call, Day shift, 10 hour shift