Position: Patient Care Representative

Location: Retina Health Center, Fort Myers, FL 33907

Job Description

We are seeking a dedicated and detail-oriented Patient Care Representative (PCR) to join our team at the Retina Health Center in Fort Myers, FL. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and administrative support to ensure a smooth and positive patient experience.

Responsibilities

• Greet and check-out patients promptly and courteously.
• Schedule and confirm patient appointments accurately.
• Verify patient insurance information and eligibility.
• Collect and process patient co-pays and payments.
• Maintain and update patient records in the electronic health record (EHR) system.
• Answer phone calls and respond to patient inquiries professionally.
• Coordinate with clinical and administrative staff to facilitate patient flow.
• Assist with patient registration and intake paperwork.
• Ensure compliance with HIPAA and other regulatory requirements.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in a medical office or healthcare setting is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with electronic health record (EHR) systems and Microsoft Office.
• Ability to multitask and work effectively in a fast-paced environment.
• Knowledge of medical terminology and insurance processes is preferred.

Work Environment

This position is based at the Retina Health Center located in Fort Myers, FL. The role involves frequent interaction with patients, healthcare providers, and administrative staff in a clinical office setting.

How to Apply

If you are passionate about providing excellent patient care and support, please submit your resume and cover letter to our hiring team.