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Journeyman IT Help Desk Specialist

GDR Defense

Washington, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Amazon Web Services (AWS), Android, Audiovisual, Authentication, Background Investigation, Budgeting, Computer Firmware, Customer Support/Service, Data Migration, Desktop Administration, Desktop PC, Documentation Standards, Enterprise Endpoint, Hardware Administration, Help Desk, Hybrid Cloud, Identify Issues, Incident Response, Internet Security, Knowledge Base, Laptop PC, Mac Operating System, Maintain Compliance, Manufacturing Data Management, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Administration/Management, Network Connectivity, Non-Disclosures, Operating Systems, Peripheral Hardware, Printers, Problem Solving Skills, Security Compliance, Security Patches, Software Installation, Software Upgrades, Standard Operating Procedures (SOP), Technical Delivery, Technical Support, Technical Writing, Workstation Hardware, iOS
LOCATION
Washington, WA
POSTED
1 day ago
Job Title: Journeyman IT Help Desk Specialist
Location: Congressional Budget Office (CBO), Washington, DC (On-site)
Position Type: Full-Time
Clearance/Background: Ability to successfully complete a federal background investigation, fingerprinting, and all required security onboarding requirements.
Position Summary
GD Resources is seeking two experienced Journeyman IT Help Desk Specialists to provide advanced desktop and endpoint support services at the Congressional Budget Office (CBO) in Washington, DC. The selected candidates will support approximately 275 agency users by delivering Tier II technical support, resolving hardware and software issues, deploying and maintaining enterprise endpoints, and assisting with modernization initiatives across Windows, macOS, iOS, and Android environments.
The successful candidates will work closely with Service Desk personnel, Network Operations, Cybersecurity, and Engineering teams to ensure secure, reliable, and high-quality IT support.
Place of Performance
Congressional Budget Office (CBO)
Washington, DC 20515
Work Schedule: Monday Friday, 8:30 AM 5:00 PM (40 hours per week). Occasional after-hours support may be required during outages or emergencies.
Key Responsibilities
  • Provide Tier II desktop support for Windows, macOS, and mobile devices.
  • Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripheral equipment.
  • Deploy and image Windows and macOS systems using enterprise imaging tools.
  • Configure and support iOS and Android mobile devices within enterprise Mobile Device Management (MDM) platforms.
  • Troubleshoot Microsoft Entra ID (Azure AD), Active Directory, Multi-Factor Authentication (MFA), and identity-related issues.
  • Support endpoint management platforms including Microsoft Intune, JAMF, Ivanti, and KACE.
  • Perform software installations, upgrades, firmware updates, and security patch management.
  • Resolve hardware, operating system, application, networking, and connectivity issues.
  • Support conference room technology and audiovisual equipment.
  • Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
  • Assist with workstation deployments, hardware refreshes, data migrations, and equipment inventory.
  • Collaborate with Engineering, Network Operations, and Cybersecurity teams on incident response, vulnerability remediation, and endpoint modernization initiatives.
  • Maintain compliance with agency security policies and Zero Trust principles.
  • Participate in periodic IT projects and technology improvement initiatives.
Minimum Qualifications
  • Minimum 3 years of experience providing enterprise IT Help Desk or Desktop Support services.
  • Experience supporting Windows 10/11 and macOS environments.
  • Experience with Microsoft Intune, JAMF, Ivanti, KACE, or similar endpoint management platforms.
  • Experience supporting Microsoft Entra ID (Azure AD), Active Directory, and Multi-Factor Authentication.
  • Experience deploying, imaging, and configuring enterprise workstations.
  • Strong troubleshooting skills for hardware, software, networking, and mobile devices.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to work independently while supporting multiple priorities in a fast-paced environment.
Preferred Qualifications
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate
  • Apple Certified IT Professional
  • AWS Certified Cloud Practitioner
  • ITIL Foundation Certification
  • Experience supporting hybrid cloud and AWS environments.
  • Experience working in a federal government environment.
Security Requirements
Selected candidates must successfully complete all required federal security onboarding requirements, including:
  • Favorable background investigation
  • FBI fingerprinting
  • IT Security Awareness Training
  • Execution of Non-Disclosure Agreement (NDA)
  • Compliance with all Congressional Budget Office security requirements

About the Company

G

GDR Defense

HEADQUARTERS
Washington, WA, US

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