JR-00344 Porter Utility

Summary Statement: 

It is the primary responsibility of the Utility Porter Public Area to maintain the cleanliness of the property, both indoors and outdoors. This includes working in high areas, caring for the floors and operating heavy equipment. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to: 

•    Provide assistance in processing and transporting of all received packages and materials.
•    Ensure security and accuracy when releasing packages or facilitating deliveries.
•    Clean, sanitize and services assigned public areas and guest rooms including bathrooms, tubs, showers, beds, and general areas in a timely and organized manner according to the Resorts World standards.
•    Pan, mop, strip, finish, high-speed burnishes, spray buffs, neutral cleans, restores, etc. all floor surfaces, including parking garages, as necessary and/or assigned.
•    Ensure all equipment and work areas are kept clean, neat, and orderly at all times.
•    Extract and shampoos carpets damaged by floods in accordance with flood response procedures, when needed.
•    Responsible for minor repairs such as fixing screws, changing light bulbs etc. 
•    Responsible for opening packages and discarding the empty boxes as needed.
•    Maintain high dusting and window cleaning in all assigned rooms and public areas.
•    Manage, maintain and follow all specialty equipment complying with all safety and procedural guidelines; but not limited to lifts, scrubbers (ride-on and walk-behind), burnishers, floor machines, wet/dry vacuums, spotting machine and robotics extraction, spotting of carpets, high dusting of ceiling vents, wall decorations, etc. 
•    Maintain and cleans all public area restrooms and showers (urinals, sinks, janitorial closet, and locker areas).
•    Empty and replace liners for trash receptacles in all areas.
•    Maintains all escalator and elevator landing and side rail in all public areas.
•    Consistent and regular attendance is an essential function of this job.
•    Accountable for inventory of all cleaning products and chemicals, ensuring lockers are fully stocked as needed.
•    Responsible for preventative maintenance of detailing all public areas such as shampoo, vacuum carpets and furniture; clean, strip, polish and wax all hard floors, wash windows, walls and ceilings, empty litter bins, ash urns constantly, service restrooms, polish brass, handrails and fixtures, clean glass doors, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis. 
•    Operate hand trucks and flatbed carts to move equipment to assigned work areas.
•    Handle and dispose of biohazard material in accordance with OSHA.
•    Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.
•    Maintain complete knowledge of and compliance with departmental policies, services, procedures.
•    Empty and clean ashtrays and urns and trashcans in all public areas, including all parking garages.
•    Remove spots from mirrors, doors, windows, and walls, located in assigned area.
•    Report maintenance needs to the Assistant Director.
•    Other duties as assigned.

Qualifications: Includes but is not limited to: 

•    Working knowledge of carpet/floor care experience, chemical/cleaning supplies and techniques/equipment including Safety Data Sheet (SDS) and Occupational Safety and Health Administration (OSHA) regulations.
•    Ability to communicate via a two-way radio with management and co-workers.
•    Ability to operate heavy duty machines.
•    Ability to work varied shifts, including nights, weekends, and holidays.
•    Ability to effectively communicate in English. 
•    Polished appearance and demeanor.
•    Excellent customer service skills.
•    Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures. 

Preferred: 

•    Previous experience working in a large, luxury resort setting.

Minimum Education and Experience: 

•    At least 21 years of age. 
•    High School Diploma.
•    Minimum one-year of previous experience working on various floor surfaces using related cleaning, buffing, including extraction equipment in a similar or related field. 

Certificates, Licenses, Regulations: 

•    Proof of eligibility to work in the United States.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.