Jr. Application Engineer

Giesecke & Devrient Mobile Security America, Inc.

Seattle, WA

Apply

JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

1st Level Support, Analysis Skills, Automotive Manufacturing, Bash Scripting, Communication Skills, Computer Science, Computer Security, Customer Relations, Customer Service Management, Detail Oriented, Documentation, Embedded Operating Systems, English Language, Establish Priorities, ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet of Things, Linux Operating System, Maintenance Services, Manufacturing Technology, Onboarding, Operational Support, Operations Guidelines, Operations Processes, Organizational Skills, Performance Analysis, Problem Solving Skills, Procedure Development, Python Programming/Scripting Language, Regulatory Compliance, Research & Development (R&D), SQL (Structured Query Language), Scripting (Scripting Languages), Security Infrastructure, Semiconductor Manufacturing, Service Level Agreement (SLA), Software Administration, Software Engineering, Splunk, System Lifecycle, Technical Support, Transportation and Logistics, Unix Shell Programming

LOCATION

Seattle, WA

POSTED

30+ days ago

I'm proud of what we do:
Cutting-edge technology for secure connectivity.

Jr. Application Engineer

Location:

Seattle, WA, US

Stellen-ID:

26811

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions. Do you want to actively shape the digital transformation with us?

Job Summary:

The Junior Application Engineer is an early-career technical role responsible for supporting day-to-day application operations at a customer location in the Seattle area. This position serves as the first line of technical support during standard business hours and works closely with customer stakeholders and internal teams to triage and resolve application-related issues.

The role focuses on operational support, incident handling, service request fulfillment, basic change activities, reporting, and documentation. More complex technical issues are escalated to the remote G+D Application Support team and R&D for advanced troubleshooting and resolution.

This is a primarily onsite role (5 days per week) at the customer location.

Qualifications:

Education and Experience

Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field or equivalent practical experience
0-2 years of relevant experience in application support, IT operations, or similar technical environment
(Internships, academic projects, or lab environments acceptable)
Hands-on familiarity with Linux environments (basic shell navigation, reading logs, file manipulation, common commands)
Basic SQL knowledge for simple queries and troubleshooting
Exposure to scripting or automation concepts (Bash, Python, etc.) preferred but not required
Familiarity with monitoring or log analysis tools (e.g., Splunk, Kibana, Grafana) is a plus
Basic understanding of ITIL or service management concepts is beneficial

Knowledge Skills and Abilities

Strong willingness to learn and develop technical skills
Ability to communicate clearly and professionally in a customer-facing onsite environment
Foundational troubleshooting skills for software and application issues
Ability to follow established procedures, work instructions, and operational guidelines
Good organizational skills and attention to detail
Analytical thinking and structured problem-solving approach
Ability to prioritize tasks in a fast-paced operational environment
Team-oriented mindset with strong collaboration skills
Basic understanding of software systems (applications, logs, services, configuration files)
Ability to quickly learn new tools, technologies, and customer environments
Fluent written and spoken English

Essential Functions:

Work primarily onsite at the customer location, serving as the first point of contact for application-related issues during business hours (5 days/week)
Triage and handle service requests, incidents, and basic change activities
Perform routine operational health checks and monitoring activities
Assist in generating and maintaining operational and performance reports
Execute basic installation and configuration tasks following predefined procedures
Document troubleshooting steps, findings, and operational activities accurately
Escalate complex or recurring issues to remote support or R&D teams
Support adherence to service-level agreements (SLAs) and operational processes
Communicate status updates and escalate risks to the Customer Service Manager as appropriate
Contribute to improvements in documentation, runbooks, and operational procedures
Follow company security policies, data protection standards, and customer compliance requirements
Participate in structured knowledge-sharing and onboarding activities

This position offers a competitve salary of $71,000-$90,000 along with annual bonus eligibility and a comprehensive benefits package, including medical, dental, vision, paid time off and holidays, 401(k) with match, disability and life insurance, flexible spending accounts, commuter benefits, education assistance, pet insurance, legal services, and more.

$$ Giesecke+Devrient Mobile Security America, Inc. endeavors to make www.gi-de.com/en/careers/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or hr-us@gi-de.com.

$$ $$ $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26811&career_ns=job_application

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

We are looking forward to receiving your application!

Giesecke+Devrient Mobile Security America, Inc.

45925 Horseshoe Dr, Sterling, VA 20166

www.gi-de.com/careers

ADMIN_GROUP_MF_EUR_RUS_AUS_USA_CAN

Cutting-edge technology for secure connectivity.

I'm proud of what we do:

Nearest Major Market: Seattle

Giesecke+Devrient Mobile Security America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

About the Company

Giesecke & Devrient Mobile Security America, Inc.

Resume Resources

Free Resume Templates Free Resume Builder