Job Title: Jr. Application Support Engineer
Location :
ALPHARETTA, GA
Interview type: L1 – Video and L2 - Face to Face
Position Overview:
The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization’s technology related outages, collaboration on technology projects
focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within . Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in Java, Unix
SQL technologies technology .
Responsibilities include:
Incident Management -Create and manage necessary process involving incidents
Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
Engage with the development team throughout the life cycle to support Application build for Reliability
Develop software to automate manual operational work
Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
Troubleshoot priority incidents, conduct blameless post-mortems, and ensure permanent closure of the incidents
Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.
Primary Skills / Must have
Site Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% will be in Dev Ops[Enable] space.
Proven track record supporting large scale multi-tiered cloud-based applications.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys
L2-L3 Production Support, debugging skills, problem solving
Experience working in an Agile Development environment
Proven ability to understand and troubleshoot complex problems under pressure
Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills
Experience with performance troubleshooting and remediation
Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead
in DevOps automation and best practices.
Secondary Skills / Desired skills
Having good expertise on Linux and shell scripting. Need to be very comfortable with Linux
Grafana/Kibana dashboarding experience
Good problem-solving skills
Good communicator
Good understanding of brokerage business
Jobs (controlM/CBSS/CRON) experience
Bachelor’s/master’s degree in computer science, Information Systems or related field
AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.