Jr Application Support Engineer

PamTen Inc

  • Atlanta, GA
  • 30+ days ago
  • Instant Apply
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Skills

  • Agile Programming Methodologiesunmatched
  • Analysis Skillsunmatched
  • AngularJSunmatched
  • Automationunmatched
  • Best Practicesunmatched
  • Brokerageunmatched
  • Business impact analysis (BIA)unmatched
  • CA Workload Automation AE (AutoSys Edition)unmatched
  • Capacity Managementunmatched
  • Cloud Applicationsunmatched
  • Communication Skillsunmatched
  • Computer Scienceunmatched
  • Continuous Deployment/Deliveryunmatched
  • Continuous Integrationunmatched
  • Cron Job Schedulingunmatched
  • Debugging Skillsunmatched
  • DevOpsunmatched
  • Disaster Recoveryunmatched
  • IBM DB2unmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Incident Managementunmatched
  • Information Technology & Information Systemsunmatched
  • Investment Managementunmatched
  • Javaunmatched
  • Linux Operating Systemunmatched
  • Negotiation Skillsunmatched
  • Operations Controlunmatched
  • Operations Planningunmatched
  • Pattern Analysisunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Process Managementunmatched
  • Production Managementunmatched
  • Production Supportunmatched
  • Reliability Engineeringunmatched
  • Reporting Dashboardsunmatched
  • Riskunmatched
  • SQL (Structured Query Language)unmatched
  • Schedule Developmentunmatched
  • Software Administrationunmatched
  • Software Developmentunmatched
  • Software Engineeringunmatched
  • Splunkunmatched
  • Technical Supportunmatched
  • Unix Operating Systemsunmatched
  • Unix Shell Programmingunmatched
  • Wealth Managementunmatched
  • Writing Skillsunmatched

Description

Position Overview: The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization's technology related outages, collaboration on technology projects
focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within . Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in Java, Unix & SQL technologies technology.

Responsibilities include:
  • Incident Management -Create and manage necessary process involving incidents
  • Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
  • Engage with the development team throughout the life cycle to support Application build for Reliability
  • Develop software to automate manual operational work
  • Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
  • Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
  • Troubleshoot priority incidents, conduct blameless post-mortems, and ensure permanent closure of the incidents
  • Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
  • Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.

Primary Skills / Must have:
  • Site Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% will be in Dev Ops[Enable] space.
  • Proven track record supporting large scale multi-tiered cloud-based applications.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
  • Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys
  • L2-L3 Production Support, debugging skills, problem solving
  • Experience working in an Agile Development environment
  • Proven ability to understand and troubleshoot complex problems under pressure
  • Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills
  • Experience with performance troubleshooting and remediation
  • Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.

Secondary Skills / Desired skills
  • Having good expertise on Linux and shell scripting. Need to be very comfortable with Linux
  • Grafana/Kibana dashboarding experience
  • Good problem-solving skills
  • Good communicator
  • Good understanding of brokerage business
  • Jobs (controlM/CBSS/CRON) experience
  • Bachelor's/master's degree in computer science, Information Systems or related field

Numbers & Facts

LocationAtlanta, GA

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