Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co.
About the Role
Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks a motivated Junior Customer Service Representative to assist contractors, builders, dealers, and architects. Support product inquiries, process orders, track fulfillment, and help resolve basic customer issues in a fast-paced manufacturing environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and portal with product details on configurations, sizes, glazing, finishes, energy ratings, and basic specs.
Enter and update customer records, orders, and notes in CRM/ERP system accurately.
Build foundational knowledge of vinyl/aluminum product lines, options.
Assist Outside Sales with routine customer/dealer questions, order status, and minor concerns.
Work with Production, and Shipping to monitor orders, communicate lead times, and help ensure timely delivery.
Handle standard customer requests and escalate complex issues to senior team members.
Qualifications
0–2 years customer service, sales support, or related experience (entry-level welcome; building products/manufacturing a plus).
Ability to build positive relationships with contractors, dealers, builders, and clients.
Good organizational skills and ability to multitask in a busy environment.
Positive, professional attitude with strong work ethic.
Clear verbal/written communication for sharing product info.
Basic proficiency in Microsoft Office, CRM/ERP systems, and order entry tools.
Experience with vinyl/aluminum windows/doors or fenestration products is a plus!
Required Skills
Accurate data entry & 10-key.
Solid math skills for basic pricing, quantities, and measurements.
Tape measurement reading and understanding simple plans/specs.
Customer service mindset with focus on helpful, timely responses.
Quick learner adaptable to manufacturing processes and team environment.
Strong attention to detail to maintain accurate records and orders.
\nCompany Description
International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow.
Company Description
International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow.