About this positionCBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.onx.com .JR. ENGINEER – IT OPERATIONS SUPPORTKey ResponsibilitiesMonitor IT systems and escalate issues to senior engineers as needed.Provide first-level support for servers, networks, and applications.Assist in routine maintenance tasks such as patching, backups, and system health checks.Document incidents, resolutions, and operational procedures.Support onboarding activities like account setup and access provisioning.Learn and adhere to IT security and compliance standards.Key Performance Indicators (KPIs)Incident MTTR improvement and SLA adherenceReduction in repeat incidents / operational noiseChange implementation success rateOperational automation adoption & runbook compliance scoreQuality and completeness of RCA & problem closure#J-18808-Ljbffr
CBTS - Consult Build Transform Support. We provide Technology Solutions for Business, with solutions for small, midsize and enterprise customers ranging from data centers and IT outsourcing to voice systems, DR, custom Application Development and Cloud Services.
We leverage our ability to identify best-of-breed technical talent, and strategic vendor partnerships to deliver technology products and services that help our customers reduce costs, gain operational efficiencies, and decrease risk.
Small, midsize and enterprise businesses turn to CBTS Professional Services for help in augmenting their technology staffs with experienced, highly skilled professionals across all areas of IT. Our recruiters are continually seeking smart, collaborative and technically savvy talent to join our growing team. If you enjoy being challenged daily and have a passion for experiencing new environments, then CBTS Professional Services may be the career path for you.