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Jr. IT Analyst

Horizontal Talent

Maplewood, MN

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JOB DETAILS
SALARY
$22–$31 Per Hour
SKILLS
Analysis Skills, Apple iPad, Apple iPhone, Communication Skills, Compensation and Benefits, Customer Support/Service, Desktop Administration, Desktop PC, Help Desk, Hewlett-Packard Product Family, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Mobile Devices, Operating Systems, Printers, Problem Solving Skills, Support Documentation, Technical Delivery, Technical Support
LOCATION
Maplewood, MN
POSTED
1 day ago
Join our team as a Jr. IT Analyst, where you'll provide top-notch technical support to end users both on-site and remotely. If you have a passion for technology and enjoy solving technical challenges, this role is perfect for you!
Responsibilities
  • Deliver exceptional technical support to end users, ensuring swift resolution of issues.
  • Diagnose and troubleshoot problems related to desktops, laptops, printers, and mobile devices.
  • Effectively communicate technical information to users across all organizational levels.
  • Collaborate with IT teams to tackle complex technical challenges.
  • Document support activities in the ticketing system and contribute to knowledge articles.
  • Participate in testing and deploying new hardware and software solutions.
Skills
  • Proficiency in Windows 10 and 11 operating systems.
  • Experience with Microsoft Office 365 and Microsoft Outlook.
  • Strong customer service and communication skills.
  • Ability to work independently and collaboratively within a team.
  • Excellent problem-solving and analytical abilities.
Preferred Skills
  • Experience with iPhones and iPads.
  • Familiarity with HP Secure Print technology.
  • Working towards or possessing a technical degree or certification.
  • 2+ years of experience in desktop support.

At Horizontal, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We encourage individuals from all backgrounds to apply and join our team!

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $31 per hour based on qualifications and experience.

About the Company

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Horizontal Talent

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