Jr. IT Support Specialist

Jr. IT Support Specialist

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.

AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own. 

What does that all mean? Think about the average SMB’s IT environment—it’s a messy spaghetti of vendors, suppliers, and consultants, all with their own agenda, technology and support. We simplify that complexity with a single solution, taking full ownership of the client’s technology outcomes so they can focus on their business. 

We are a 35 year old organization with offices in California, Toronto and Scotland. Our user based is 1.5M users worldwide and includes the full spectrum, from solo proprietors to Fortune 100 clients.

Who We Are 

As an end-to-end solutions provider, our products and services portfolio includes virtual desktop (DaaS), private cloud, case management software (CMS), email hosting services, security endpoint protection, business continuity (BCP), and on premise solutions. Since 1983, we have delivered on-demand services to over 1.5 million users worldwide, and are recognized by Forbes as one of America’s fastest growing companies. 

We were founded on one simple concept: improving the lives of professionals through the use of technology. Our core competencies serve to simplify the adoption, implementation, and management of technology to quickly increase revenues, reduce costs, and maximize efficiencies, while keeping security and compliance at the forefront.  We act like a big start up. We move fast, we grow fast and we have a growing suite of products.

Description

AbacusNext is looking for a Jr. IT Support Specialist to join our IT team. The Jr. IT Support Specialist will be able to adapt to a rapidly changing environment, an individual who strives to provide excellent customer service and is hungry to learn.

Job Duties & Responsibilities:

• Responds to phone, e-mail and personnel requests for technical support and provides 1st - level support on office desktop PC’s and laptops.
• Set’s up computers and phones for new hires.
• Re-install or upgrade PC’s and laptop’s via SCCM.
• Create and modify user accounts and memberships.
• Refurbishes old computers that have not been phased out.
• Monitor ticket queue and route tickets to the appropriate team.
• Provide phone support for remote offices and companies.
• Other duties as assigned.

Qualifications and Skills:

•  CompTIA A+ Preferred
•  Basic understanding of Windows Server /Desktop Operating Systems (Windows 10/Server 2016)
•  An understanding of LAN/WAN networking
•  Active Directory user and group administration
•  Strong communication and documentation skills
•  Positive, self-motivated individual who can complete tasks independently
•  Must be a team player
•  Flexibility to occasionally work outside normal business hours
•  Must be able to physically bend, stop, and lift up to 40lbs, as necessary for equipment installations, workstation set ups, etc.

Perks: 

• Health/Dental/Life/Vision Insurance, 401(k)
• Unlimited PTO, Sick Days
• Free lunch
• Onsite Gym
• Social Events
• Job Training/Educational Assistance/Professional Development
• Flexible Spending Account
• Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
• Nursing Room
• Short-term Disability
• Covered Parking, Free Shuttle Service
• Weekly masseuse and chiropractor onsite
• Employee discount to 24-Hour Fitness
• 50% Off Gunnar Optik Eyeware
• Close proximity to UTC mall (La Jolla/Miramar) and 805/5

Equal Employment Opportunity:

AbacusNext is an Equal Opportunity, Affirmative Action Employer.

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.