Job Description
ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED
As a Junior Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.
Job Description:
In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.
Key Responsibilities:
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
- Respond to and resolve customer issues, providing top-tier technical support and customer service
- Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
- Monitor applications to identify and address performance or availability issues
- Continuously assess application infrastructure for scalability and performance improvements.
- Develop and maintain detailed documentation for application support procedures.
What You'll Need
Education and Experience:
- Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience
- 2+ years of experience in IT, with a strong focus on cloud operations and customer support
Required Skills:
- Proficiency in AWS cloud services and infrastructure management
- Exceptional troubleshooting and problem-solving abilities
- Experience delivering customer-focused technical support
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
- Excellent communication and teamwork skills.
Additional Information
- All your information will be kept confidential according to EEO guidelines.
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-$130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.
Numbers & Facts
| Location | Springfield, Missouri |
| Industry | Electronics, Components, and Semiconductor Mfg |
| Salary | $120,000–$130,000 Per Year |
| Company Size | 50 to 99 employees |
| Year Founded | 1984 |
| Website | http://www.fsttechnical.com |
About Company
FST Technical Services was founded in 1984 to serve the needs of the growing, worldwide Semiconductor/Microelectronics and Life Sciences industries. We began as an independent interface between our clients and their subcontractors to establish build clean installation methods that satisfied internal specifications and conformed to regulatory requirements.
FST’s core expertise is in developing technical and logistical solutions for complex needs by continually investing in the most advanced equipment and training to meet the needs of the rapidly changing markets it serves. Today, our business has expanded to additional markets, including Automation, Manufacturing, Data/IT Centers, Energy/Advanced Technology and Technology/Research Laboratories.
Our experienced FST team serves as your trusted partner for QA/QC Services, Equipment Services, Staffing Solutions, Project Management, Analytical Testing and Inspections – virtually anything you might need throughout your project lifecycle. FST professionals also provide project consultation and employee training. We guide our customers throughout each project phase to ensure full compliance.
With peerless performance and proven results, FST is with you all the way.
Skills
- Agile Programming Methodologiesunmatched
- Amazon Web Services (AWS)unmatched
- CentOSunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Continuous Deployment/Deliveryunmatched
- Continuous Integrationunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- DevOpsunmatched
- High Availabilityunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Infrastructure as a Service (IaaS)unmatched
- Linux Distributionsunmatched
- Operational Supportunmatched
- Performance Managementunmatched
- Problem Solving Skillsunmatched
- Red Hat Linux Operating Systemunmatched
- Resolve Customer Issuesunmatched
- Scrum Project Management and Software Developmentunmatched
- Security Clearanceunmatched
- Sensitive Compartmented Information (SCI)unmatched
- Team Playerunmatched
- Technical Supportunmatched
- Top Secret Clearanceunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder