Job Title: Junior Customer Support Technician
Location: Jacksonville, FL
Duration: ~26 months (May 2026 June 2028)
Employment Type: Contract (Staff Augmentation)
We are hiring for the role of Junior Customer Support Technician. Below are the key details:
Role Overview
This role involves providing end-user computer and technical support, including hardware/software installation, configuration, troubleshooting, and AV/video conference support. The position requires on-site presence with travel between locations (25% 40%) and no remote work option.
Key Responsibilities
Configure and deploy IT resources including desktops, laptops, printers, and mobile devices
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment
Monitor and resolve service tickets; document solutions and work performed
Install, configure, and troubleshoot audio-visual and video conferencing equipment
Perform basic network and telephony support
Assist with annual inventory scanning and equipment surplus
Travel to remote sites to resolve IT issues and deploy resources
Ability to lift up to 50 lbs; ability to climb ladders and work in various physical conditions
Required Skills & Experience
Minimum 1 year of experience in installation, maintenance, and technical support of workstation hardware
Experience with Microsoft Office 365 and Windows 10 or above
Strong customer service, communication, and problem-solving skills
Ability to work flexible hours between 7:00 AM 6:00 PM, Monday Friday (rotation or on-call)
Education
High School diploma or equivalent with 1 year of relevant experience; OR
CompTIA A+ / Net+ certification (substitutes for 6 months of experience); OR
Associate degree with at least 25% IT coursework from an accredited institution
Preferred Skills
CompTIA A+ and/or Net+ certification
AV/videoconference setup and support experience