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Junior Escalation Network Engineer

Safety NetAccess

Winston Salem, NC

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JOB DETAILS
SKILLS
1st Level Support, Best Practices, CCNA - Cisco Certified Network Associate, Cisco Network Systems, Communication Skills, Computer Science, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Detail Oriented, Emerging Technology, Firewalls, Hardware Configuration Management, Hewlett-Packard Product Family, Identify Issues, Information Technology & Information Systems, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Monitoring, Network Performance/Analysis, Network Protocols, Network Routers, Network Security, Network Software, Network Support, Network Switching, Network System Hardware, On Call, Performance Analysis, Problem Solving Skills, Reliability Engineering, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Wireless Communications
LOCATION
Winston Salem, NC
POSTED
4 days ago
Junior Escalation Network Engineer

We are looking for a proactive Junior Escalation Network Engineer to join our team. The ideal candidate will assist in resolving complex network issues that have been escalated from the first-line support team. This role involves working closely with senior engineers to ensure network stability and performance.

This is a fully on-site role based in Winston-Salem, NC. Candidates must currently reside in North Carolina or be willing to relocate prior to start.

Key Responsibilities
  • Provide advanced technical support for escalated network issues.
  • Troubleshoot and resolve complex network problems involving routers, switches, firewalls, and other network devices.
  • Collaborate with senior engineers to diagnose and fix network performance issues.
  • Monitor network performance and implement improvements to enhance reliability.
  • Document troubleshooting steps and solutions for future reference.
  • Assist in the implementation and configuration of network hardware and software.
  • Participate in on-call rotation to provide 24/7 support for critical network issues.
  • Stay updated with the latest networking technologies and best practices.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Basic understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
  • Familiarity with network hardware such as routers, switches, and firewalls.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and teamwork abilities.
  • Willingness to learn and adapt to new technologies.
Preferred Skills
  • Experience with network monitoring and troubleshooting tools.
  • Knowledge of both wired and wireless networking
  • Knowledge of network security principles and practices.
  • Certifications such as CCNA (Cisco Certified Network Associate) or equivalent are a plus.
Experience with Networking Vendors

Exposure to or hands on experience with one or more of the following vendor technologies is highly beneficial.

  • Cisco Meraki
  • HP/Aruba
  • Ruckus
  • WatchGuard

About the Company

S

Safety NetAccess

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