1st Level Support, Analysis Skills, Banking Services, Computer Skills, Credit Union, Customer Experience, Database Administration, Documentation, Emerging Technology, Employee Assistance Plan, Establish Priorities, Financial Services, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Keyboards, Management of Information Systems/Technology (MIS), Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Nonprofit, Operational Support, Physical Demands, Problem Solving Skills, Reporting Skills, SQL (Structured Query Language), Software Administration, Systems Administration/Management, Systems Analysis, Systems Maintenance, Technical Research, Test Design
Company Summary:
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
Position Summary:
The Juror Information Systems Analyst will perform technical and analytical services within the Information Technology Department. This role will involve analyzing, testing, installing, documenting, and maintaining system applications that have a moderate degree of complexity. This position will develop reports, maintain databases, provide operational support, and utilize automated systems and platforms to improve efficiencies within the organization. This role will also include assisting other business units with projects, and effectively collaborating with technical and non-technical staff to enhance the member experience.
Work Location:
This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.
Qualifications:
Required:
- Associated degree in Information Systems from an accredited College or a minimum of three (3) years related experience or equivalent combination of education and experience.
Preferred:
- Core banking system experience
Essential Duties and Responsibilities:
- Maintaining and upgrading existing systems as required
- Provides first tier support to the MIS helpdesk resolving issues specific to the core processor reporting system
- Troubleshooting technical issues
- Creating system guidelines and manuals for the organization
- Review authorizes system access to users
- Conducting regular reviews of systems and generating reports on efficiencies and improvement areas
- Designing, testing, and implementing new system services.
- Keeping up to date with the latest developments in core systems and services.
- Researching emerging technologies and evaluating whether they may be beneficial for the Credit Union to implement
- Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval
- Create clear, concise documentation of system updates and services, project work assigned, and troubleshooting processes as requested
- After-hours support as needed
Competencies Required:
- Excellent analytical, interpersonal, communication, and documentation skills
- Proficient in basic computer skills, Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- SQL knowledge - preferred
- Ability to perform multiple tasks under stressful situations with patience and tact
Compensation:
Salary Range per hour, depending on experience and qualifications
Benefits at MECU Credit Union:
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
- Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
- 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
- Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
- Tuition Assistance: Continue your education and professional development with our tuition assistance program.
- Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
- Parking Discounts: Enjoy discounted parking to make commuting easier.
- Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
- Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Join MECU and enjoy benefits that truly support you and your family.
Physical Demands:
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel.
Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks.