Junior IOC Operator

Job Overview:

Pay Range: $16hr - $21hr

Requirement/Must Have:

• Associates degree in Information Systems or similar technology field is preferred.
• 2+ years' experience working in technology fields required.

Responsibilities:

• Maintain application and application interfaces inventory.
• Integrate new capabilities into project, product, and program management.
• Collaborate with other technology domains and business functions to develop innovative business solutions.
• Translate business strategy and goals into successful projects.
• Document problems and resolutions.
• Provide front line support, via call, chat or email, to all employees and contractors.
• Assist senior personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
• Assist with analyzing and evaluating system malfunctions and take appropriate action to correct systems as directed.
• Escalate malfunctions to level II or level III support when necessary, document problems and resolutions.
• Understand the relationship between applications, application architectures and business processes.
• Ensure Data Privacy and Data Governance are key considerations in every project engagement.
• Develop and/or promote solutions which support the business requirements and business strategies, and which align with enterprise and departmental goals.
• Ensure that uniform enterprise-wide application design standards are maintained.
• Support leadership in managing customer expectations for project implementation.
• Provide 24x7 remote support in Operations Center.
• Handle incoming calls, chats and emails from customers.
• Create tickets in ITSM system and work with customer until completion escalating when necessary, providing basic IT functions (account issue troubleshooting, software installs, access requests, and troubleshooting hardware).
• Maintain knowledge database.
• Escalate deficiencies in technical processes and inform Level II Support.
• Monitor IT systems (SAP, Network infrastructure).
• Create badges and monitor badge system.
• Monitor security systems.
• Handle customer threat assessments.

Skills:

• In-depth knowledge of technology, procurement, contract management and vendor management.
• Excellent verbal, written and presentation skills.
• Good collaboration, prioritization and team working skills.
• Ability to work in a fast-paced dynamic environment with virtual teams.
• Ability to work independently and take initiative to find/develop solutions for business requirements.
• Fast learner with attention to detail.
• Receptive to constructive criticism when necessary.
• Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
• In-depth user knowledge of Microsoft Office products including Outlook.
• Strong client relations/customer service skills required.
• Ability to work on a team and contribute to the team's achievement of objectives and goals.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.