Job Description
Fairfield County MSP is seraching for a customer focused Junior IT Support Specialist to join their growing team.
Key responsibilities:- Monitor and respond to help desk tickets
- Troubleshoot Windows and Macintosh Computer Issues
- Troubleshoot network connectivity problems
- Troubleshoot Data Backup / Business Continuity Services from Datto
- Provide support for Microsoft Windows and Office Suite
- Add/Remove/Change Microsoft 365 and Office 365 Email Accounts
- Escalate complex issues to other team members
Required Technical Skills:- Experience installing and troubleshooting Windows and Macintosh Operating Systems
- Experience installing and troubleshooting Microsoft Office Suite
- Experience with diagnosing hardware issues
- Basic Network troubleshooting
- Experience administering Microsoft 365 and Office 365
Skills
Analysis Skillsunmatched
Apple Macsunmatched
Business Servicesunmatched
Customer Relationsunmatched
Database Backupunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Mac Operating Systemunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows System Administrationunmatched
Network Administration/Managementunmatched
Network Supportunmatched
Technical Supportunmatched
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