Junior IT/Systems Administrator

The Junior Systems Administrator provides day-to-day support and administration of the corporate servers and network users by applying knowledge of server hardware, software, and procedures. Investigates, identifies, and resolves hardware and software issues. Administers all Microsoft servers, including Domain Controllers, Exchange, SharePoint, SQL, SCCM and Microsoft 365. Installs server hardware and peripherals and coordinates vendor hardware and software support when applicable. Is responsible for the disaster recovery and backup schemes. Monitors and reports server performance. Reviews and performs appropriate security and updates from Microsoft and applicable third-party vendors. Upgrades operating systems and system software. Provides uptime reports as well as server health reports on a regular basis. Works closely with the System Administrator to develop knowledge and cross training.

Job duties specific to this position:

• Works closely with the System Administrator to effectively manage Loretto’s clustered VMware ESXi environment including VMware SRM with Storage Area Network (SAN).
• Works with IT Infrastructure team to design and implement high availability systems and business continuity solutions.
• Manages corporate backup solution, including replication, deduplication, and offsite storage
• Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
• Installs new servers or upgrades as needed including operating systems software and business unit application software for servers and workstations. Some tasks will need to be done during off-hours or weekends as appropriate to minimize disruptions.
• Writes or modifies basic scripts to resolve performance problems and automate systems administration tasks.
• Maintains system documentation, testing and creates methods of procedures
• Performs or assists in troubleshooting and diagnosing production problems; corrects identified problems.
• Regularly addresses Help Desk tickets and provides Tier-2 support for Client Support team.
• Under the guidance of the System Administrator, performs systems administration functions and upgrades for organization systems (Microsoft Exchange, SharePoint, ADFS, Domain Controllers, System Center Configuration Manager, SQL, Microsoft 365).
• Maintains application security, event investigations and compliance enforcement.
• Reviews personnel conduct in relation to data protection.
• Provides monitoring and primary response and intervention for information technology related security incidents and violations.
• Implements and maintains HIPAA requirements.
• Keeps current with new Information Technology Security protocols, applicable laws and regulations.
• Provides education and training to Information Technology staff and end users
• Performs other miscellaneous duties as assigned

Job expectations for all Loretto employees:

• Promotes and role-models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Demonstrates excellent work attendance, reliability and work ethics.
• Attends and actively participates in required meetings and training sessions.
• Complies with established policies, procedures, and codes of conduct at all times.
• Adheres to all health and safety requirements, regulations, policies and procedures.
• Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Performs a variety of related duties as assigned.

• Bachelor’s Degree in Information Systems/Computer Science or equivalent and 1-3 years of professional experience in system administration. Experience considered in lieu of formal degree.
• Demonstrated experience with Microsoft technologies.
• Strong written and verbal communications. Teamwork skills are essential.
• Server Administration certifications (MCSA, MCSE, MCP, MTA, etc.). Experience considered in lieu of certifications.
• Knowledge of healthcare industry helpful.

Knowledge of:

• Strong Microsoft operating system and network knowledge to carry out assigned administrative tasks with the need for limited supervision.
• Virtualization technology, VMware or equivalent including Storage Area Networks.
• Overall system administration responsibility for major platform and operating systems.
• Microsoft 365/Azure

Ability to:

• Conduct ongoing security risk assessments including the monitoring, investigation and reporting of security and access violations.
• Install and maintain network servers, operating systems, and other network equipment.
• Demonstrate leadership and foster collaborative team approach – interacts well with front line and management providing consultation and expert advice on systems security related topics.
• Perform system vulnerability assessments and conduct trade-off studies to recommend methods on countering threats to systems.
• Review system performance statistics; perform system modifications and fixes.
• Research, test and evaluate vendor hardware and software products.
• Conduct feasibility studies and develop system, time, equipment and cost requirements.
• Provide 24/7 support as needed.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Physical Requirements

Walking 10.00%

Standing 10.00%

Sitting 70.00%

Lifting 10.00% up to 40lbs

• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!