Junior IT Technician

Stouffer Legal is hiring a Junior IT Technician to join our team in Towson, Maryland. This is a full-time, in-person role (Mon-Fri, 8:30 am-5:30 pm).

This role is the first line of practical technology support for our staff. The Junior IT Technician will triage incoming technology needs, solve hardware and software issues, support desk equipment and computers, and use Splashtop to provide remote support when an issue does not require an in-person visit.

The role is based at our headquarters in Towson, with on-demand (during business hours) travel to Gaithersburg and Annapolis when hands-on support is needed. The right candidate is service-minded, calm under pressure, comfortable documenting repeatable fixes, and capable of supporting both day-to-day help desk issues and foundational networking tasks.

Core Responsibilities

• Triage staff technology requests, prioritize issues, and communicate clear next steps.
• Provide friendly, practical support for computers, monitors, docking stations, printers, scanners, phones, conference room equipment, and other desk hardware.
• Troubleshoot Windows workstations, user access issues, peripheral problems, basic application issues, and common productivity-tool questions.
• Use Splashtop to provide remote support, diagnose issues, and resolve tickets efficiently when in-person support is not required.
• Maintain accurate notes on issues, fixes, equipment changes, and recurring problems.
• Escalate issues appropriately when a problem requires deeper engineering, vendor, or leadership involvement.
• Support onboarding and offboarding by preparing workstations, accounts, equipment, and access checklists. This includes ordering of necessary equipment as well.

Technical Responsibilities

• Set up, configure, and troubleshoot desktops, laptops, monitors, docks, printers, scanners, webcams, headsets, and other office technology.
• Support network hardware setup, including routers, switches, wireless access points, cabling, and basic rack/closet organization.
• Evaluate exiting networking standards and provide/execute improvements. Along with being able to configure networks for new office locations.
• Troubleshoot existing network issues such as slow connections, Wi-Fi drops, printer/scanner connectivity, DHCP/DNS symptoms, VLAN or SSID access issues, and physical cable failures.
• Document network layouts, device locations, admin access procedures, and recurring troubleshooting steps.
• Help maintain endpoint standards, basic security hygiene, operating system updates, and equipment inventory.
• Coordinate with vendors or service providers when ISP, copier, phone, or networking support is required.

Field Support and Collaboration

• Work primarily from the Towson office and travel to Rockville or Annapolis on demand when an issue requires hands-on support.
• Partner with managers and staff to understand how technology issues affect daily work and client service.
• Communicate in plain language with non-technical users and confirm issues are fully resolved before closing them.
• Identify repeat problems and propose simple improvements that reduce recurring support requests.
• Maintain a professional, patient, and service-oriented approach even during urgent or frustrating support situations.

First 90 Days

0-30 Days

• Learn company systems, office layouts, support expectations, and recurring staff technology needs.
• Shadow current IT or operations staff while handling common support requests.
• Become comfortable using Splashtop for remote support and documenting resolutions.
• Inventory key desk equipment, printers, scanners, networking closets, and support-critical hardware.
• Resolve routine workstation, peripheral, and access issues with guidance.

31-60 Days

• Independently triage and resolve common help desk requests with clear communication and documentation.
• Support onboarding workstation preparation and desk-equipment setup with minimal supervision.
• Create or improve simple how-to guides for common staff issues.
• Troubleshoot basic networking and connectivity issues across workstations, printers, scanners, and wireless devices.
• Assist with hardware refreshes, equipment moves, and small office technology improvements.

61-90 Days

• Own day-to-day support queue triage and close routine tickets independently.
• Support on-demand travel needs to Rockville or Annapolis when in-person troubleshooting is necessary.
• Document network hardware, workstation standards, and repeatable support procedures.
• Identify the top recurring support issues and recommend practical fixes or process improvements.
• Demonstrate readiness to support basic network setup, office equipment changes, and staff technology needs without constant oversight.

Example Projects

• Create a clean inventory of staff computers, monitors, docking stations, printers, scanners, and network hardware.
• Prepare and deploy workstation setups for new hires, including computer, monitors, dock, peripherals, and remote support access.
• Document the Towson, Rockville, and Annapolis network layouts, including switches, access points, and printers.
• Assist with setting up a small office network or refreshing networking hardware under supervision.
• Improve existing internal knowledge base of common fixes for staff-facing technology issues.
• Improve the onboarding checklist so new employees have working equipment and access on day one.

What We're Looking For

• You enjoy helping people solve practical technology problems.
• You can stay calm, patient, and professional when staff are frustrated or blocked.
• You are comfortable with hands-on hardware work and remote troubleshooting.
• You understand basic networking concepts and are eager to keep learning.
• You communicate clearly in writing and in person.
• You document what you do so the team can repeat successful fixes.
• You are willing to travel to Rockville and Annapolis when the work requires in-person support.

Preferred Qualifications

• 1-3 years of IT support, help desk, desktop support, field technician, or related experience.
• Working knowledge of Windows computers, user accounts, printers, scanners, monitors, docking stations, and common office peripherals.
• Basic networking knowledge: TCP/IP, DHCP, DNS, Wi-Fi, switches, routers, cabling, and connectivity troubleshooting.
• Experience with remote support tools; Splashtop experience is a plus.
• Ability to lift and move typical office technology equipment when needed.
• Valid driver's license and ability to travel between Towson, Rockville, and Annapolis offices on demand.
• CompTIA A+, Network+, Microsoft, Cisco, or related certifications are helpful but not required.

Compentation

$50,000 - 65,000 based on experience, with additional performance-based incentives

Benefits

• Health Insurance (50% company-paid)
• Dental & Vision Insurance
• Short & Long-Term Disability (100% company-paid)
• Group Life Insurance (100% company-paid)
• 401(k) with 4% match, no vesting
• 15 days of PTO + 7 holidays
• 3 weeks paid parental leave
• Twice-monthly pay via direct deposit

Hiring Process

1. Apply
2. Phone Interview (10-15 min)
3. Virtual Interview (30 min)
4. In-Person Interview (1 hour)
5. Offer & References
6. You're hired!