Junior Level Customer Onboarding and Platform Support Analyst

Job Title: Customer Onboarding and Platform Support Analyst

Location: Farmington, MI (Remote)

Primary Language: English

Secondary Language: Spanish / Portuguese (Not a must-have requirement)

Support Hours: EST and PST time zones

Job Description:

Scope of Work:

• Drive customer onboarding and adoption on Cisco IQ platform, supporting customers
• through setup, telemetry enablement, and platform activation.
• Engage customers via phone, email, and webinars to provide guidance, resolve queries, and
• promote platform adoption.
• Capture customer feedback, maintain engagement records, and collaborate with cross
• functional teams to improve customer outcomes.
• Prepare reports and track onboarding progress, customer interactions, and adoption
• metrics.

Should Have:

• 1-2 Years of professional experience in customer service
• Experience in customer onboarding, account management, platform operations, service
• desk functions, or customer support environments.
• Good understanding of user lifecycle management, including onboarding, access
• modification, and offboarding processes.
• Strong verbal and written communication skills, with the ability to effectively present
• information to customers and stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and
• reporting/dashboard tools.
• Strong analytical and problem-solving capabilities
• Customer-facing experience with a customer-centric approach
• Basic understanding of technology and networking concepts
• Ability to coordinate across cross-functional teams
• Strong organizational and follow-up skills
• Ability to manage multiple priorities in a fast-paced environment
• Technical aptitude to understand platform workflows and customer requirements (deep
• technical expertise not required)

Job Description

Good to have:

• Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable
• enterprise technology solutions.
• Experience in reporting, tracking, and data analysis
• Hands-on experience with user provisioning, identity and access management (IAM), or
• related account administration tools.
• Proficiency in CRM tools and customer management platforms

Behavioral competencies:

• Ownership mindset (takes accountability for tracking and follow-ups)
• Proactive problem identification and escalation
• Ability to work collaboratively across cross-functional teams while managing multiple
• priorities in a fast-paced environment.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.