Job Summary
THIS ROLE IS FULLY REMOTE ANYWHERE IN THE USA.
This role is for someone with prior Project Management experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.) and providing support in the datacenter.
PTY TECH, LLC
Contract
Remote |
Qualifications:
Key skills: Windows 7/10, Office 2013/O365, mobile device management.
Hardware would range from desktops/laptops/workstations/ thin clients.
Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops.
Prior experience supporting a client’s datacenter operations.
· In depth understanding of project management terminology and methodology
Knowledge and experience in ServiceNow are a big plus.
Ability to do project planning, budget estimation and management, resource planning and assessment, financial planning, and reporting.
Excellent Customer Service skills
Can manage small project teams
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Has 3-5 years of experience
Responsibilities:
Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments
Liaise with business financial leads and users to help in tracking Charge back to Project cost center.
Will coordinate with selected vendors to ensure smooth delivery of services to all end users and datacenter stakeholders.
This individual will be responsible for planning and coordination of all end user services and desktop support required by end users.
Active contract tracking and management.
Presenting / Reporting results in various forums
Liaise with vendors to generate POs / Initiate SOW reviews and signoffs
Help generate agenda and schedule business meetings (X-line sponsor/Application governance board)
Assist the team in change management activities (where applicable)
Provide technical assistance with computer hardware and software
Recommend hardware and software improvements
Track customer issues and resolutions