Junior Salesforce BA/Product Owner

Expert Technology Services

Armonk, NY

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Backlog Prioritization, Business Analysis, Business Processes, Business Support, Certified Scrum Product Owner, Cloud Computing, Communication Skills, Customer Relations, DevOps, Microsoft Windows Azure, Organizational Skills, Presentation/Verbal Skills, Product Backlog, Product Demonstration, Product Support, Requirements Validation/Verification, Sales, Sales Support, Salesforce.com, Scrum Project Management and Software Development, Sprint Planning, Standup Meetings

LOCATION

Armonk, NY

POSTED

8 days ago

Job Summary (List Format) Salesforce BA/Product Owner

- Serve as a Junior Salesforce Business Analyst/Product Owner supporting Salesforce projects and initiatives.
- Partner with business stakeholders, end users, and delivery teams to gather, analyze, and document business requirements.
- Translate business needs into actionable user stories with clear and detailed acceptance criteria.
- Maintain and prioritize the product backlog in collaboration with business and technical teams.
- Facilitate Agile ceremonies including Sprint Planning, Backlog Refinement, Daily Standups, Sprint Reviews/Demos, and Retrospectives.
- Conduct requirements workshops and stakeholder meetings to clarify and refine business needs.
- Ensure user stories are ready for development by validating requirements and dependencies.
- Work closely with Salesforce Administrators, Developers, and Architects to support solution delivery.
- Understand and support business processes related to Salesforce Sales Cloud and Service Cloud.
- Leverage AI-assisted tools (e.g., watsonx orchestrate (BOB), Salesforce Agentforce) to accelerate story creation and analysis.
- Collaborate with both technical and non-technical stakeholders, demonstrating strong communication and presentation skills.
- Support the final review and approval of user stories and business requirements.
- Utilize tools such as Jira, Azure DevOps, or similar Agile management platforms.

Required Skills:
- 2-5 years of experience as a Business Analyst, Product Owner, or Salesforce Business Analyst.
- Experience working in Agile/Scrum environments.
- Exposure to Salesforce platform projects and implementations.
- Experience creating user stories, acceptance criteria, and maintaining product backlogs.
- Strong client-facing communication, analytical, and organizational skills.

Preferred Qualifications:
- Salesforce Administrator certification or significant Salesforce experience.
- Certified Scrum Product Owner (CSPO) or equivalent Agile certification.
- Experience with AI-assisted productivity tools (e.g., Salesforce Agentforce, BOB).
- Experience supporting Salesforce Sales Cloud and/or Service Cloud environments.
- Familiarity with Agile management tools such as Jira or Azure DevOps.

About the Company

Expert Technology Services

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