Campaigns, Coaching, Community Relations, Customer Relations, Customer Service Management, Customer Support/Service, Leadership, Marketing, Mentoring, Multitasking, Onboarding, Operational Support, Operations, Organizational Skills, Performance Analysis, Performance Metrics, Project Tracking, Sales Operations, Sales Support, Team Lead/Manager, Team Player, Training Program
About Us
Zeal TN is a growing organization dedicated to helping charitable campaigns expand their reach through direct community engagement, relationship and customer focused outreach. We focus on developing future leaders who are passionate about communication, teamwork, and making a positive customer service impact. Our culture is built on collaboration, professional growth, and creating meaningful experiences for both our team and the customers we serve.
We are looking for a motivated Junior Support Manager to assist with team coordination, campaign support, and day-to-day sales and marketing operations for our outreach initiatives. This position is ideal for someone eager to develop leadership skills,and customer service skills while supporting a growing team.
Core Duties & Expectations as a Junior Support Manager:
- Drive campaign execution as a Junior Support Manager by supporting daily sales operations and coordinating team efforts while offering excellent customer service
- Coach new talent through training and mentorship under the guidance of the Junior Support Manager, accelerating onboarding and performance
- Strengthen client relationships by maintaining positive connections with prospects and partners, with the Junior Support Manager ensuring consistency and professionalism
- Track performance metrics to monitor progress and identify opportunities for improvement, leveraging insights from the Junior Support Manager role
- Resolve customer challenges with effective solutions that enhance satisfaction and retention, while the Junior Support Manager provides hands-on support and customer service
- Collaborate with leadership to refine outreach strategies and boost team productivity
- Invest in growth by participating in leadership development and continuous training programs
What Sets Top Candidates Apart for our Junior Support Manager:
- Exceptional communication and organizational abilities to drive results
- Proven leadership potential with eagerness to learn and grow in a fast-paced environment
- Strong multitasking skills with the ability to manage multiple priorities effectively
- Positive, professional presence that inspires confidence and builds trust with clients
- Relevant experience in customer engagement, team management, customer service or leadership roles is highly valued
- Educational foundation with a high school diploma or equivalent required
Why Join Us and be our Junior Support Manager
- Leadership development opportunities from day one
- Clear advancement paths into management positions
- Supportive and team-focused work environment
- Ongoing mentorship and professional training
Lead with purpose, grow with confidence, and make your mark with Zeal TN. Apply now as one of our Junior Support Managers!