$100,000–$130,000 Per Year
Aerospace and Defense, Analysis Skills, Apache Kafka, Artificial Intelligence (AI), Biology, Communication Skills, Customer Support/Service, Data Management, Employee Assistance Plan, Financial Services, Healthcare, ITIL (IT Infrastructure Library), Identify Issues, Investment Services, Linux Administration, Manufacturing, Memory Hardware, Network Performance/Analysis, Network Systems, Performance Management, Product Engineering, Product Support, Python Programming/Scripting Language, Root Cause Analysis, SQL Databases, Scripting (Scripting Languages), Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Technical Writing, Trading Systems, Unix Shell Programming, Unix System Administration, Vehicle Fleets
About KX
KX software powers the time-aware data-driven decisions that enable fast-moving companies to outpace competitors, realizing the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost-effectively.
KX is essential to the operations of the world's top investment banks, aerospace and defence, high-tech manufacturing, healthcare and life sciences, automotive and fleet telematics organizations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific.
Overview of the Role
KX is hiring a KDB+ Product Support Engineer for our New York team.You will provide advanced technical support for mission\u2011critical, low\u2011latency systems used by Tier\u20111 financial institutions.
Key Responsibilities
- Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles.
- Provide advanced technical support for KX products, ensuring stability and high performance.
- Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance.
- Support customer deployments, upgrades, and production incidents.
- Perform deep\u2011dive root cause analysis (RCA) for high\u2011impact issues.
- Collaborate with engineering to resolve product defects and enhance product functionality.
- Create and maintain technical documentation and knowledge\u2011base articles.
- Participate in global on\u2011call rotation, including occasional weekend or after\u2011hours coverage.
Skills
- Hands\u2011on kdb+/q experience preferred.
- Linux/Unix system administration skills.
- SQL/database proficiency.
- Strong analytical and problem\u2011solving capabilities.
- Excellent communication skills.
- Strong hands\u2011on kdb+/q experience.
- Linux/Unix system administration skills.
- SQL/database proficiency.
- Strong analytical and problem\u2011solving capabilities.
- Excellent communication skills.
Essential Experience
- Experience supporting enterprise or mission\u2011critical systems.
- Experience troubleshooting performance, memory, or networking issues.
- Experience working with real\u2011time or time\u2011series data systems.
Preferred Qualifications
- Experience in financial services, market data, or trading systems.
- Knowledge of real\u2011time data pipelines or messaging (Kafka, Solace).
- Scripting experience (Python, Shell).
- Familiarity with ITIL support processes.
- Understanding of TCP/IP and networking fundamentals.
Location & Workplace Type
Hybrid working model based out of our New York office.
Salary Range
$100,000.00 -$130,000.00 dependant on experience
Why Choose KX
- Data Driven: We lead with instinct and follow fact.
- Naturally Curious: We lean in, listen and learn fast.
- All In: We take ownership, take on challenges and give it our all.
Benefits
- Competitive Salary
- Individually tailored training and skills development
- Private healthcare package and Employee Assistance Programme
- Enhanced maternity and paternity package
- Wellness Days and Volunteer Days