Keetley Club/Dam Bar - General Manager (Park City, Utah)

• Oversee all aspects of daily Club and restaurant operations, including food and beverage, events, facilities, guest services, and seasonal programming.
• Lead operational planning and execution during peak periods while maintaining strong service standards during year-round operations.
• Delegate appropriate responsibilities and tasks to the Front of House and Back of House management to ensure seamless coordination and foster a collaborative work environment.
• Prepare and conduct pre-shift and employee meetings to ensure seamless coordination to deliver consistent and timely high-quality member experience throughout all seasons.  
• Foster a hospitality-driven environment that reflects the Club and restaurant’s commitment to service excellence, professionalism, and community.
• Serve as the primary ambassador of the Club and restaurant's culture, ensuring an exceptional and personalized experience for members, guests, and visitors at all times.
• Build and maintain strong relationships with members, proactively addressing concerns and identifying opportunities to enhance the overall Club and restaurant experience.
• Recruit, interview, onboard, develop, and retain high-performing managers and team members who embody the Club and restaurant's service standards and values.
• Create a culture of accountability, collaboration, and continuous improvement through coaching, training, and performance management.
• Manage operating budgets, costs, labor plans, and own the Club and restaurant’s P&L to achieve set objectives.
• Partner with management and leadership to support long-term strategic initiatives, and growth opportunities.
• Demonstrate sound judgment, discretion, and professionalism when interacting with high-net-worth members and guests.
• Anticipate member needs and resolve concerns promptly, effectively, and with a hospitality-first mindset.
• Protect the reputation and of the Club and restaurant through consistent adherence to service, safety, and operational standards.
• Address repair and maintenance needs in a timely manner to ensure the elevated Club and restaurant appearance and experience.
• Ensures compliance with all health, safety, and sanitation regulations, including managing food handler certificates and DABS certifications
• Monitor and ensure the Club and restaurant and the team’s compliance with all internal restaurant and management company policies and procedures along with legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management)

• 3+ years of senior hospitality leadership experience as a General Manager, Director of Operations, or similar role within a luxury resort, private club, ski resort, or high-end hospitality environment.
• Proven successful leadership of seasonal operations, managing complex teams, and delivering elevated guest or member experiences.
• Excellent written and verbal communication skills as well as proficiency with various computer applications such as Toast, Restaurant 365, Avero, and Google Suite.
• Strong organizational traits, including excellent time management, detail orientation, and hands-on skills.
• Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction.
• Excellent interpersonal skills and ability to build relationships (internal/external).
• Ability to lead in a fast paced, high energy, and demanding environment while maintaining the highest standard of decorum and professionalism.
• A flexible schedule with the ability to workday, evening, holiday and weekend hours as business needs require.

• Able to stand and move throughout shifts of up to ten hours
• Able to lift and carry up to 50 pounds
• Able to regularly use stairs between service and basement-level areas
• Ability to work in a fast paced environment with varying temperatures and noise levels

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