Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters.
Available Schedules:
Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm
Schedules cannot be negotiated.
Training Pay: $15.00
Start Date: 12/22/25
Pay: $16 per hour
Qualifications:
Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Excellent communication skills: clear tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers
Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues.
Demonstrate high standards for quality service
Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
Work in tandem with the quality and training team to self-manage performance expectations
Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
Strict adherence to key performance indicators (KPI) as set by management.
Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
REQUIREMENTS
2-3 years' experience in a business/professional environment; preferably in the service industry
Comparable experience in an office environment encouraged
Self-starter and ability to manage workload efficiently
Exceptional written communication skills
Demonstrate ability to deliver a high level of client service under high volume
Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
Professional, upbeat, and engaging written communication
Ability to develop relationships with clients, even in difficult situations
Ability to advise and counsel clients in a quick and efficient manner
Must be computer literate and internet savvy- e-commerce and online shopping experience preferred