Kentucky Kingdom Theme and Water Park Food and Beverage Operations Manager

Job Responsibilities

• Assists Director with leading the Foods Division, ensuring a high-quality food and beverage experience while achieving budgeted revenue, cost and profit goals and maintaining brand standards.
• Leads direct reports by coaching, empowering, and providing feedback to ensure accountability for individual results.
• Ownership of area of responsibility P&L, business planning, budgeting and forecasting activities. Reviews period P&L’s for the division. Participates in period-end P&L meetings and prepares action plans for improvement as necessary.
• Ensures a high level of guest service at all touch points, exceeding brand standards and expectations resulting in guest loyalty, referrals and repeat business. Responsible for creatively engaging guests and striving for consistently improved guest NPS.
• Leads safety efforts for the Foods Division by ensuring compliance with all safety requirements, e.g., attending safety meetings, ensuring leadership completes accurate daily temp logs, following all food handling and storage requirements, reviewing monthly safety audits, and ensuring safety critical host training compliance.
• Communicates staffing needs and clearance reports to HR partners in a timely manner and collaborates with scheduling team to ensure schedules are timely completed and budgeted labor percentage is achieved.
• Leads the deployment of labor across multiple outlets with the ability to react to changes in attendance and adjust labor accordingly.
• Embraces efforts and models behavior around Great Place Six (GP6) by creating a Great Place to Work for Great People. Promotes a positive work environment for all hosts with high levels of engagement and job satisfaction.
• Coaches and praises Hosts effectively and timely and provides honest and timely evaluations and feedback.
• Monitors POS procedures to ensure procedures are followed.
• Ensures all weekly inventories are completed accurately.
• Develops and executes action plans to address business shortfalls.
• Assists in researching and purchasing supplies for the department.
• Responsible for maintenance programs in park, including outside vendors.
• Monitors department and park operations when serving as Person in Charge for the Foods Division.
• Assists with developing and updating plans regarding restaurant operations, performance evaluations, job descriptions, management policies, operating practices and procedures, and budgets.
• Maintains flexibility in working days, hours, locations, and properties.   
• Performs additional duties and makes decisions as requested.
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards.

Management reserves the right to change and/or add to these duties at any time.

Essential Job Skills

• Ability to project Kentucky Kingdom’s image by being genuinely friendly and caring and taking pride in their work and showing appreciation to others
• Professional appearance with good personal hygiene
• Ability to support a “team” work environment through cooperation and helping coworkers.
• Ability to be sensitive to the needs of our Guests and Hosts and feel empowered to take action to meet their needs within company guidelines.
• Ability to remain attentive and alert.
• Self-motivated and disciplined with a sense of urgency.
• Ability to prioritize and complete work assignments in a timely manner.
• Ability to maintain strict confidentiality and judgment regarding privileged information.
• Ability to adapt to changes easily as well as lead change when necessary.
• Must enjoy a fast-paced, dynamic environment.
• Ability to get along with guests and fellow employees from all divisions, in a friendly and caring manner.
• Ability to manage high levels of stress caused by a fast-paced job.
• Ability to delegate to employees.
• Strong organizational skills and detail oriented with the ability to maintain a high level of accuracy.
• Ability to receive and communicate directions.
• Positive attitude and good judgment with the ability to make sound decisions.
• Ability to lead with integrity.
• Strong conflict resolution skills.
• Ability to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Ability to comply with all Health Dept., Serv Safe, ABC, and Company regulations pertaining to Food Safety and Alcoholic Beverage Handling Procedure

Job Requirements

• Must be a minimum of 20 years old.
• High school diploma or equivalent.
• Culinary School Diploma or Degree in Food Service Management or related field highly preferred.
• Minimum of 2 years of Multi Unit Service Management experience preferred.
• A proven track record of advancement to higher levels of management required with experience in the theme park, tourism, hospitality or entertainment industry preferred.
• Strong business acumen and a proven track record of strong financial growth.
• Skilled in Microsoft Windows and Microsoft Office, Outlook, etc.
• Ability to add, subtract, multiply and divide with accuracy.
• Ability to communicate effectively using standard English grammar and punctuation.
• ServSafe Manager certified or the ability to become ServSafe, Allertrain, and TIPS certified within the first 30 working days.
• Ability to successfully complete background check and drug screen.