Kettle Hotline Operator

Position Summary

The Kettle Hotline Operator provides after-hours and weekend customer service to volunteers supporting The Salvation Army's Red Kettle fundraising campaign. The seasonal position runs approximately from mid-November to Christmas.

$11.41 to $18 per hour

28 hours a week, Monday to Friday from 4pm to 7:30pm and Saturdays from 9am to 7:30 pm

2445 Prior Ave N, Roseville, MN 55113

This position is a temporary, seasonal position from November 14th to December 24th, 2026.

Essential Functions (approximate time spent)

• Provide exceptional customer service to callers using the Kettle hotline, answering all calls within 3 rings (%).
• Professionally respond to and assist callers with questions, concerns, and feedback (%).
• Resolve concerns or appropriately elevate the concern in a timely manner (%).
• Promptly relay concerns and successes to the appropriate department/unit leader (%).
• Maintain accurate, up-to-date entries of all calls (%).

Education and Experience

• High School diploma or equivalent required.

Competencies

• Willing to support the philosophy, goals, and mission of The Salvation Army.
• Excellent interpersonal and communication skills.
• High level of honor in dealing with confidential information.
• Ability to work independently with minimal supervision.

Working Conditions

• Sedentary work with prolonged periods of sitting and computer use.
• Regular use of a computer, Microsoft Office, telephone, and other standard office technology.
• This is a primarily remote position, with the majority of work performed from a remote work location. Occasional on-site work may be required based on business needs.
• Must be able to communicate effectively with employees, customers, and other contacts through telephone, email, and virtual communication platforms for reasonable periods.

Supervisory Responsibilities

None.

Travel Requirements

None.

Other Duties

This job description is not all inclusive. It is intended to identify the essential functions of the position. Other duties, responsibilities, and tasks may be assigned by supervisor.