Key Account Collections Specialist

Job Description

The Key Account Collections Specialist is responsible for managing and collecting a portfolio of Key retail accounts within approved corporate guidelines. This position will work out of the Boise, ID office.

Pay ranges from $23.00 - $26.00 Depending on Experience

Company Perks & Benefits

• Up to 128 hours of Paid Time Off Annually to start (16 days)
• 9 Paid Holidays
• Medical, Dental, and Vision Benefits
• 401(k) with Employer match
• Incredible work-life balance!

Essential Duties & Responsibilities include but are not limited to:

• Managing and collecting a portfolio of Key retail accounts with large transactional volumes within approved corporate guidelines and legal compliance requirements for the sale of alcohol and non-alcohol beverages as assigned by Supervisor/Manager.
• Review daily order report for customer flagged accounts, po requirements, product disputes. Maintain reasonable credit limit and lines to accommodate orders.
• Deduction management reconciling customer accounts includes disputes, but also missed invoices, unauthorized deductions and unapplied payments. Identify root cause and coordinate correct handling to resolve discrepancies and mitigate future ones.
• Works closely with customer, cash team, sales, pricing and administration teams to identify and coordinate correct handling of disputed items.
• Maintains current account handling SOP, detailed communications/notes and accurate contact documentation on each account or hierarchy that may include portal accesses, customer folders, contact names, phone numbers, emails and vendor numbers.
• Recommends product delivery suspensions, uncollectable write off amounts and account or location service holds for customers not meeting State alcohol compliance or prompt payment standards as defined by management.
• Prepares and supports monthly statements to customers as needed.
• Brings account concerns to Key Account Supervisor or Credit Manager for prompt attention and escalation.
• Provides excellent customer service that includes collection calls as needed to Account Corporate offices and locations as needed.
• Ability to learn a depth of understanding for customer requirements to do business and collect amounts owed with them. Includes portal access, usage, claims submissions and escalation processes.

Job Requirements

• Associate's degree (A.A.) or equivalent from two-year college or technical school preferred but not required; or one or more years related experience and/or training; or equivalent combination of education and experience.
• Experience handling large volume deduction management and or transactional account reconciliation preferred.
• Large retail chain account and/or Military experience a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.), Adobe, Teams, SharePoint.
• Must be detail oriented, with problem solving ability and strong organization skills.
• Excellent communication skills, both written and verbal. Proficient with the English language is necessary for this position.
• Ability to work accounts in multiple ERP systems. Experience with Encompass a plus.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• High volume of phone work: 50+ calls a day, must be able to talk and hear.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and uses hands and fingers to operate a keyboard, and a mouse. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

• This position will be performed in Boise, ID.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.

Notice: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

The Odom Corporation offers competitive wages, medical and dental benefits, 401k plan, and much more! Background/Drug Screen. EOE.