Key Account Manager

Dematic Corp

Bellevue, WA

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JOB DETAILS

SALARY

$76,000–$112,000 Per Year

JOB TYPE

Full-time, Employee

SKILLS

Analysis Skills, Automation, Business Administration, Career Development, Compensation and Benefits, Conflict Resolution, Continuous Improvement, Contract Management, Contract Negotiation, Contract Requirements, Customer Relations, Customer Satisfaction, Interpersonal Skills, Leadership, Negotiation Skills, Performance Analysis, Performance Metrics, Pricing, Profit & Loss Management, Project Tracking, Relationship Management, Robotics, Sales Management, Strategic Accounts, Strategic Planning, Supply Chain, Trend Analysis

LOCATION

Bellevue, WA

POSTED

30+ days ago

We are seeking a Strategic Account Managerwho can navigate complex stakeholder environments and lead our relationship with Amazon's Advanced Robotics Solutions (ARS) team. This is afarming-focusedrole, managing a mature, high-value account with large-scale, highly technical projects. The ideal candidate will bring a blend oftechnical acumen,strategic negotiation skills, anddeep relationship management experienceto drive long-term success.

*This is a hybrid position requiring an in office presence 2-3 days per week in our Grand Rapids, MI or Bellevue, WA office.

We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $76K-$112K at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:
What You Will do in This Role:

Client Relationship & Strategic Growth

Serve as the primary pre-contract liaison between Dematic and Amazon ARS Team, fostering trust, transparency, and long-term partnership.
Develop and execute strategic account plans that align with Amazon's evolving business needs and Dematic's growth objectives.
Identify and cultivate opportunities for account expansion, innovation, and continuous improvement.

Project & Technical Oversight

Lead the pre-contract coordination of large-scale, technically sophisticated automation and robotics projects.
Collaborate with engineering, operations, and product teams to ensure seamless execution and delivery.
Translate complex technical requirements into actionable strategies and deliverables.

Complex Negotiation & Contract Management

Drive high-stakes negotiations involving pricing, schedules, and long-term agreements.
Navigate multi-layered stakeholder environments with diplomacy and strategic foresight.
Ensure all contractual obligations are met by supporting the execution team while maintaining profitability and customer satisfaction.

Analytical & Strategic Thinking

Monitor account performance metrics, identify trends, and proactively address risks or inefficiencies.
Provide data-driven insights and recommendations to both internal teams and Amazon stakeholders.
Stay ahead of industry trends and Amazon's strategic direction to anticipate future needs.

Emotional Intelligence & Situational Leadership

Demonstrate exceptional emotional intelligence in managing client dynamics, internal collaboration, and conflict resolution.
Read between the lines in conversations and negotiations to uncover unspoken concerns or opportunities.
Adapt communication and leadership style to suit diverse personalities and high-pressure situations.

What We Are Looking For:

Bachelor's degree in Engineering, Business, Supply Chain, or related field (MBA or technical master's preferred).
7+ years of experience in strategic account management, preferably in automation, robotics, or enterprise technology.
Proven success managing large, complex accounts with a focus on long-term growth and customer satisfaction.
Strong technical aptitude and ability to engage with engineering and operations teams.
Exceptional negotiation, communication, and interpersonal skills.
Experience working with Amazon or other large enterprise clients is a strong plus.

#LI-AP1

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About the Company

Dematic Corp

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