The Key Account Manager (KAM) manages and grows relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships.
Responsibilities:
Develop tailored business plans for key accounts, aligning clinical and operational goals.
Serve as the primary contact for assigned practices and groups.
Build trusted relationships with audiologists, ENTs, and decision-makers.
Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
Advise on scheduling, referrals, and family-centered care.
Conduct performance reviews and ROI analyses.
Meet or exceed revenue and growth targets.
Promote new products and initiatives to support practice success.
Negotiate agreements that balance customer satisfaction and profitability.
Deliver training 1-on-1 and to large groups.
Manage CRM records, pipeline, and forecasting.
Monitor market trends and competitor activity to refine strategy.
Report on account performance, risks, and opportunities.
Travel up to 75%.
More about you:
Bachelor's degree or equivalent experience required, MBA a plus
5+ years in hearing healthcare.
Deep understanding of audiology operations and market dynamics.
Experience in consultative growth and business strategy a plus.
Driven, accountable, curious, and growth-minded.
Strong communication, negotiation, and presentation skills.
Executive presence; comfortable with C-suite engagement.
Experience with Phonak technology preferred.
Proficient in Excel, PowerPoint, and Word.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Dont meet all the criteria? If you're willing to go all in and learn wed love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)