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Key Account Manager

QXO

Glenolden, Pennsylvania

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Communication Skills, Construction, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Employee Assistance Plan, Field Sales, Interpersonal Skills, Legal, Meet Sales Quota, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Order Delivery, Order Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Development, Resolve Customer Issues, Roofing, Sales, Sales Management, Sales Strategy, Strategic Planning, Time Management, Vision Plan, Waterproofing, Willing to Travel, Work From Home, Writing Skills
LOCATION
Glenolden, Pennsylvania
POSTED
20 days ago
Overview:

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information. 

What you will do::
  • Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence
  • Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction
  • Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets
  • Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products
  • Make strategic recommendations to increase the adoption of private label products and digital solutions
  • Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)
  • Ensure timely and accurate deliveries while assisting with various customer operations
  • Efficiently resolve day-to-day customer issues, whether working remotely or from company offices as required 
What you will bring::
  • Minimum of 2 years' Sales or Customer Service experience, preferably in building materials
  • Strong organizational skills with attention to detail
  • Excellent problem-solving abilities and sound judgment
  • Effective interpersonal and written/verbal communication skills
  • Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
  • Willingness to travel up to 25% for business purposes.
  • Comfort with extended periods of desk work and heavy phone/email communication
What you will earn::
  • 401(k) with employer match 
  • Medical, dental, and vision insurance 
  • PTO, company holidays, and parental leave 
  • Paid training and certifications 
  • Legal assistance and identity protection 
  • Pet insurance 
  • Employee assistance program (EAP) 

 

Benefits for union‑represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits. 

 

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status. 

About the Company

Q

QXO

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