Key Account Manager

Amphenol Borisch Technologies

Grand Rapids, MI

Apply

JOB DETAILS

JOB TYPE

Full-time

SKILLS

Aerospace and Defense, Contract Requirements, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, High Reliability, Legal, Legal Documents, Maintain Compliance, Manufacturing, Metrics, Microsoft Office, Operations Planning, Order Delivery, Pricing, Problem Solving Skills, Public/Media/Press/Analyst Relations, Purchase Orders, Purchasing/Procurement, Reconciliation, Regulatory Compliance, Requirements Management, Resolve Customer Issues, Risk Management, Sales, Sales Management, Service Delivery, Systems Reliability, Team Lead/Manager, Technical Drawing, Technical/Engineering Design, Time Management

LOCATION

Grand Rapids, MI

POSTED

Today

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.Essential Duties and ResponsibilitiesManages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service .Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information. Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics. Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessaryCreates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.Performs risk management and escalates to management appropriately.Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.Ensures that all technical communications and shipments to customers are in compliance with ITAR.Performs other duties as assigned by Manager.Qualifications/RequirementsBachelor's DegreeExcellent problem-solving skillsExcellent customer service and communication skillsProficient in Microsoft Office applicationsQualifications/PreferredDocumented technical experienceExperience reading and understanding technical drawings, designs, and specificationsProgram Management experienceAbility to understand customer quality, commercial, and technical requirementsWe are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality. Essential Duties and ResponsibilitiesManages customer programs from purchase order though final delivery.Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.Establishes and cultivates excellent customer relationships. Serves as the primary interface with customers to answer questions, resolve issues and provide information. Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.Works with Operations and Planning Teams to confirm appropriate delivery dates.Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.Helps problem solve pricing and/or delivery issues to ensure customer satisfaction. Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions. Performs risk management and escalates to management appropriately.Ensures compliance with internal standards, processes and procedures.Ensures that the Company has appropriate legal documentation for all contractual obligations.Ensures that all technical communications and shipments to customers are in compliance with ITAR.Performs other duties as assigned by Manager. Qualifications/RequirementsBachelor’s DegreeExcellent problem-solving skillsExcellent customer service and communication skillsProficient in Microsoft Office applicationsQualifications/PreferredDocumented technical experienceExperience reading and understanding drawings, designs, and specificationsProgram Management experienceAbility to understand customer quality, commercial, and technical requirementsAbout our CompanyAmphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario. Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:UNITED STATES Unique full-time work schedule that includes every other Friday off Full Medical, Dental and Prescription Drug Insurance Flexible Spending Accounts Generous 401(k) match Company-paid and Voluntary Life Insurance plans Paid Holidays and Paid Time Off Days Reimbursement Programs (Gym, Tuition, etc.) Paid time off to volunteer Company-Paid Short Term DisabilityCANADA Full benefits package Company-paid and Voluntary Life Insurance plans Paid Holidays and Paid Time Off Days Reimbursement Programs (Gym, Tuition, etc.) Pension plan Paid parental leaveAmphenol Borisch Technologies is proud to be an Affirmative Action/Equal Employment Opportunity employer. We consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

About the Company

Amphenol Borisch Technologies

Amphenol is one of the largest manufacturers of interconnect products in the world. The Company designs, manufactures and markets electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems.

The primary end markets for the Company's products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.

COMPANY SIZE

50 to 99 employees

INDUSTRY

All

FOUNDED

1932

WEBSITE

http://www.amphenol.com/

Resume Resources

Free Resume Templates Free Resume Builder