Marmon Aerospace & Defense LLC
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Position Summary
The Key Account Manager - Defense serves as the primary point of contact for assigned customers within the shipboard and marine market segment. This role is responsible for managing a high volume of customer inquiries and orders while coordinating technical, commercial, operational, quality and logistics activities to ensure exceptional customer service and on-time delivery.
The Account Manager develops and maintains strong customer relationships, supports revenue and profitability growth, monitors order status and project execution, and provides timely communication and reporting to both customers and Marmon team members. Success in this role requires strong organizational skills, attention to detail, responsiveness, and the ability to effectively coordinate across multiple functions in a fast-paced manufacturing environment.
Essential Duties and Responsibilities
Customer Relationship Management
- Serve as the primary commercial contact for assigned customer accounts and develop long-term customer relationships.
- Manage a high volume of customer inquiries related to quotations, orders, delivery schedules, technical requests, product availability, logistics, invoicing, and order status.
- Provide prompt, accurate, and professional responses to customer requests to ensure a high level of customer satisfaction.
- Coordinate customer communications regarding order changes, production schedules, delivery commitments, and issue resolution.
- Conduct scheduled customer status meetings and maintain detailed records of interactions, opportunities, and action items.
Commercial and Sales Support
- Identify opportunities to grow revenue, improve profitability, and expand market share within assigned accounts.
- Support new business development efforts and collaborate with field sales personnel to achieve revenue and operating profit objectives.
- Prepare quotations, pricing proposals, and sales agreements in accordance with company policies and customer requirements.
- Negotiate pricing, commercial terms, and delivery requirements while maintaining profitability objectives.
- Monitor customer forecasts, demand trends, and project opportunities to support business planning.
Order Management and Cross-Functional Coordination
- Coordinate technical, commercial, manufacturing, quality, and logistics activities to ensure successful execution of customer orders.
- Track and manage customer inquiries and open orders from receipt through shipment and delivery.
- Attend production and operational meetings to monitor order progress and proactively communicate status updates.
- Partner with Engineering, Operations, Supply Chain, and Quality teams to resolve customer concerns and support new product development initiatives.
- Troubleshoot and resolve issues related to product quality, shipping, invoicing, scheduling, and customer requirements.
Reporting and Metrics
Maintain inquiry, quotation, and order tracking systems to ensure timely follow-up and execution.
Develop and provide bi-weekly status reports and performance metrics, including:
Open inquiries and response times
Quotation activity and conversion rates
Open order status
On-time delivery performance
Customer service metrics
Revenue and profitability trends
Key customer opportunities and risks
Prepare reports and analyses to support management decision-making and business planning.
Continuous Improvement and Compliance
- Participate in Lean, 5S, and 80/20, continuous improvement initiatives focused on customer experience, process efficiency, and operational excellence.
- Ensure compliance with NAVSEA and NAVAIR quality procedures, government sanction screening requirements, and all applicable company policies.
- Maintain compliance with environmental, health, and safety standards.
- Represent the company at customer meetings, industry events, professional conferences, and trade associations as required.
- Serve as backup support for other sales and account management team members as needed.
- Perform other duties as assigned.
Qualifications
Education and Experience
- Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or a related field preferred.
- Minimum of 3-5 years of account management, inside sales, customer service, or commercial operations experience in a manufacturing, industrial, marine, aerospace, defense, or technical products environment.
- Experience managing multiple customer accounts and high-volume customer interactions.
- Experience working cross-functionally with engineering, operations, supply chain, and logistics teams.
Knowledge, Skills, and Abilities
- Strong customer relationship management and communication skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency with ERP systems, CRM platforms, Microsoft Excel, and reporting tools.
- Ability to interpret technical information and effectively communicate customer requirements internally.
- Strong negotiation and commercial acumen.
- Detail-oriented with excellent follow-up and execution skills.
- Ability to work independently while collaborating effectively across departments.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.