Key Account Manager

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.


What you'll do:


+ Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering

+ Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback

+ Operate as the primary point of contact for key customers during issue resolution through calls and emails

+ Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers

+ Engage in independent discussions with manufacturers to track and learn about products to educate customers

+ Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration

+ Resolve day-to-day issues quickly, efficiently, and safely


What you'll bring:


+ Minimum 4+ years of relevant Sales or Customer Service experience

+ Industry knowledge in residential roofing or commercial roofing materials is a plus

+ Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables

+ Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills

+ Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)

+ Professional written and verbal communication skills to communicate effectively across all levels

+ Moderate travel up to 25% as needed for business purposes

+ Work assignments may be completed remotely and/or in available company offices


What you'll earn


+ 401(k) with employer match

+ Medical, dental, and vision insurance

+ PTO, company holidays, and parental leave

+ Paid training and certifications

+ Legal assistance and identity protection

+ Pet insurance

+ Employee assistance program (EAP)


_QXO is an Equal Opportunity Employer._ _We value diversity and do not discriminate_ _on the basis of_ _race, color, religion,_ _gender or sexual orientation_ _, national origin, age, disability, or any other protected status._