Base Salary $75-85k + Bonus/Commissions
Job Title: Key Account Manager
Summary
The Key Account Manager (KAM) is responsible for managing and growing strategic customer relationships, driving revenue, and ensuring long-term satisfaction of high-value accounts. This role requires a balance of sales acumen, relationship-building, and cross-functional collaboration to deliver tailored solutions that align with client objectives and company goals.
Job Responsibilities:- Account Management & Growth
- Serve as the primary point of contact for assigned key accounts.
- Develop a deep understanding of customer needs, business objectives, and industry trends.
- Identify upsell, cross-sell, and renewal opportunities to maximize account revenue.
- Create and execute account plans to meet and exceed growth targets.
- Relationship Management
- Build and maintain strong, long-term client relationships at all levels (operational and executive).
- Act as a trusted advisor by providing insights, guidance, and solutions to support client success.
- Resolve escalations promptly and maintain high levels of customer satisfaction.
- Strategic Planning
- Develop tailored strategies for key accounts aligned with business objectives.
- Conduct regular business reviews with clients to track progress, ROI, and future opportunities.
- Collaborate with marketing, product, and operations teams to deliver customized solutions through alignment of product.
- Monitor sales metrics (e.g. monthly, quarterly sales results and annual forecasts)
- Share monthly account plan dashboards to management and outside Sales
- Internal Collaboration
- Partner with sales, product management, and customer success teams to ensure seamless delivery of services to grow sales opportunities within the territory.
- Provide feedback from clients to internal teams to influence product development and process improvements.
- Monitor account performance metrics and report progress to leadership.
Qualifications- Bachelor’s degree in business, Sales, Marketing, or related field (MBA a plus).
- 3–7+ years of experience in global Key Account Management, Enterprise Sales, or Strategic Partnerships.
- Proven track record of growing and retaining enterprise-level accounts.
- Strong negotiation, communication, and presentation skills.
- Ability to manage multiple accounts simultaneously with a structured, organized approach.
- Proficiency in CRM tools (Salesforce, HubSpot, or equivalent).
- Proficiency in Microsoft Office, with advanced Excel capabilities
- Experience running sales performance metrics and forecasts for key accounts
- Willingness to travel as required to meet clients.
Competencies- Customer-centric mindset with strong business acumen.
- Results-driven with the ability to meet and exceed revenue targets.
- Excellent problem-solving and conflict-resolution skills.
- Ability to build trust and credibility with senior stakeholders.
- Strategic thinker with strong execution skills.
- Cross-functional project management
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Crawford Thomas Recruiting