Key Account Manager - Retail

Key Account Manager (Retail)

Job Description

WHY THIS ROLE MATTERS

Our retail channels — grocery chains, club stores, convenience stores, and commissaries — are critical to Meadow Gold's success. This role focuses on strengthening customer relationships, driving profitable sales growth, and protecting margin by reducing shrink (out-of-code product) at store level.

POSITION SUMMARY

The Key Account Manager (KAM) for retail supports major customers such as Foodland, Times, Safeway, Don Quijote, KTA, Target, Walmart, Costco, 7-Eleven, Longs, commissaries, and others. The retail KAM is responsible for growing sales, improving product mix, optimizing store execution, and ensuring Meadow Gold remains a preferred vendor across Hawaii's retail landscape.

KEY RESPONSIBILITIES

• Manage and grow assigned retail accounts.
• Build strong relationships with store personnel and buyers.
• Conduct regular store visits to ensure effective product mix, proper rotation, and reduced shrink.
• Identify sales opportunities: new items, expanded facings, seasonal programs, and targeted promotions.
• Execute retail campaigns, demo programs, and in-store initiatives.
• Monitor out-of-stocks, credits, and quality issues; coordinate internally to resolve efficiently.
• Track sales performance, competitive activity, and market trends.
• Prepare weekly and monthly updates for Sales & Marketing leadership.
• Navigate and manage customer portals for order entry, promotional planning, and account documentation.

QUALIFICATIONS

• 5+ years experience in sales, retail, or food/beverage roles.
• Excellent communication, relationship-building, and problem-solving skills.
• Proficiency in Excel, Outlook, and basic reporting tools.
• Valid Hawaii driver's license and reliable transportation.

PREFERRED EXPERIENCE

• Existing relationships within the industry and strong understanding of Hawaii's market.
• Experience working with perishable products.
• Familiarity with pricing, promotions, and margin management.
• Ability to interpret sales data and convert insights into action.

PHYSICAL REQUIREMENTS

• Merchandise and lift products (up to 30 lbs) as needed for merchandising or display work as needed.
• Regular walking and physical store activity required.

Salary Range: 75,000 - 85,000