Key Account Manager
Location: St. Louis, Missouri
Type: Full Time
Shift: Monday through Friday, First Shift
Pay: $75,000 - $110,000 base salary, dependent on experience; opportunity for quarterly bonuses
About Us
At Carr Lane Manufacturing, we're proud to be a global leader in tooling components and industrial parts. With over 70 years of innovation, we've built a legacy of quality, dependability, and customer focus. Headquartered in St. Louis, Missouri we offer a collaborative and inclusive work environment that fosters growth, creativity, and teamwork.
As a family-owned business, we prioritize our employees' well-being, offering robust benefits, professional development opportunities, and a culture where every voice matters. Join us and contribute to our mission of delivering exceptional products and services to customers worldwide.
Position Overview
The Key Account Manager is the commercial partner for Carr Lane's key accounts. These accounts are typically national, multi-location, and governed by special pricing: Aerospace and Space OEMs, their Tier-1 suppliers, and National Distribution partners. The Key Account Manager assists with pricing, quoting, managing orders, and administering agreements while partnering with Sales, Customer Service, Engineering, Production, and accounting teams. This person will visit customers, with domestic and international travel, up to 25-50%.
Key Responsibilities
Commercial Ownership
- Serve as the senior commercial contact for assigned key accounts.
- Partner with internal teams to prepare, price, and manage quotes, RFQ responses, and special or modified product requests.
- Manage order flow for key accounts, and act as the escalation point for Customer Service on complex orders, expedites, and delivery questions.
- Own the lifecycle of key account agreements: long-term agreements, pricing agreements, supplier registrations, renewals, and price adjustments. Maintain a contract register and verify that pricing in our systems matches what each agreement says.
- Review customer terms, flow-downs, and NDAs, and route legal, export-control, and finance questions to the right owner.
- Manage corporate relationship for national distribution accounts: oversee performance, report on results against agreements and plan, manage contract pricing, and identify opportunities across the distributor's locations.
- Partner with the Regional Sales Managers on national distribution accounts.
Growth through support
- Utilize account history and day-to-day requests to identify growth opportunities: products not yet bought, programs and sites not yet reached, and pricing.
- Lead regular account reviews with key customer contacts and prepare account plans.
Specification support
- Develop relationships with the design, tooling, and manufacturing engineers who specify Carr Lane products, primarily through introductions from customer contacts and responsive support, not cold outreach.
- Support designers with product selection, application guidance, and custom or modified products, working with Carr Lane Engineering. Host virtual product sessions and join design reviews.
- Visit customer facilities, including ITAR-controlled sites, to see how Carr Lane products are used, what the customer builds, and what opportunities exist.
Leads and customer recovery
- Organize and execute follow-up on inbound leads: qualify, route, respond within target times, and keep CRM records current.
- Lead escalated or at-risk customer issues as needed through resolution.
Qualifications
Required:
- 5+ years of industrial sales, key account management, inside sales, or contract administration experience
- Experience building customer relationships through responsive support, phone, email, and video
- Ability to read and understand a blueprint
- Mechanical aptitude and demonstrated willingness to learn technical applications
- Proficiency in Microsoft Office, especially Excel
- Strong written and verbal communication
- Ability to gain and maintain access to ITAR-controlled customer facilities, including meeting U.S. person and site-access requirements
Preferred
- Experience in aerospace or space industries
- Experience managing national or multi-location accounts with negotiated pricing
- Experience in manufacturing, machining, or tooling, or familiarity with work holding and Carr Lane products
- Familiarity with CAD and design workflows
- Experience with ERP and CRM systems (Dynamics 365 a plus)
Physical Requirements
Required:
- Ability to walk and stand for extended periods and to work safely in manufacturing environments, including required protective equipment
- Hearing, Repetitive Motions, Close visual acuity
- Subject to noise, hazards, and oils.
- Lift up to 35 lbs.
Why Work at Carr Lane Manufacturing?
When you join Carr Lane, you''re not just taking a job-you're building a career with a company that values:
- Legacy & Leadership: Decades of experience, with a reputation for industry leadership
- People-First Culture: A supportive team environment where every employee matters
- Continuous Growth: Training, development, and promotion from within
- Work That Matters: Your contributions directly impact customers and operations globally
Benefits & Perks
At Carr Lane Manufacturing, we care about our team members and invest in their well-being. We offer a competitive and comprehensive benefits package that includes:
- Comprehensive Benefits Offering: Competitive Medical Plans including HRA, with FSA option; Dental and Vision plans; Paid Time Off available Month 1; Eligibility for Parental Time; 401(k) Match with 100% vesting after 5 years; Profit Sharing after 1 Year of Employment; Company Paid Short-Term Disability; Optional Long-Term Disability; Accident, Hospital Indemnity, and Critical Illness Plans; Company Paid Life Insurance and Additional Options Available; Pet Insurance
- Hybrid Schedule may be Available Depending on Position
- Training and Development Opportunities for All Employees
- Educational Reimbursement: General and specialized technical degrees
- Employee Assistance Programs
- Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day, and a Floating Holiday
And so much more!
Website: www.carrlane.com
Reports To: Global Sales Manager
Pre-employment drug testing is required for employment.
Carr Lane is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.